> Markdown version of [/jobs/ext/141346-it-technician-msp-onsite](https://www.wearedevelopers.com/jobs/ext/141346-it-technician-msp-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician (MSP | Onsite) - **Company:** Intelligent Technical Solutions - **Location:** Dallas, TX, United States - **Salary:** $33,842.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, VoIP, Cyber Security, Computer Networks, Issue Tracking Systems, IT Management, Microsoft Office, Azure Active Directory, Wireless Access Point, Wi-Fi Technology, Internet Protocol Telephony, Sonicwall, Gsuite, Veeam - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1f02cb85e5fa0e5f ## About the Role Do you have experience in macOS?, * Strong verbal and written communication skills with the ability to provide excellent customer support. * Proven customer service experience with a strong understanding of support best practices and a customer-first mindset. * Strong analytical and problem-solving skills to troubleshoot and resolve IT-related issues efficiently, with the ability to identify root causes and implement effective solutions. * Ability to work independently while collaborating effectively within a fast-paced team environment, demonstrating ownership and accountability for assigned work. * Experience using help desk or ticketing systems. * Excellent time management, organizational skills, and attention to detail. * Positive attitude with the ability to adapt to changing priorities and work well with customers and team members in dynamic environments. * Working knowledge of Windows operating systems and macOS environments. * Experience supporting Active Directory, Azure Active Directory, Microsoft 365 (Office 365), and Google Workspace (G Suite). * Familiarity with VoIP systems and related technologies. * Basic desktop and end-user troubleshooting experience, including printers, scanners, and peripheral devices. * Understanding of computer networking, Wi-Fi connectivity, and network-attached devices. * Experience with HaloPSA, NinjaOne RMM, IT Glue, or Hudu is a plus. * Experience supporting WatchGuard and SonicWALL firewalls is preferred. * Familiarity with Ubiquiti switches and wireless access points is a plus. * Experience with VoIP platforms such as 3CX, FreePBX, FusionPBX, Asterisk, or Freeswitch is highly desirable. * Knowledge of cybersecurity and IT management tools such as Huntress EDR, AutoElevate, Veeam, Proofpoint, and Exclaimer is a plus. * Industry certifications such as Network+, Security+, Server+, CCNA, MCSA, or MCSE combined with relevant experience are highly valued. ## Description Join our team as a Technical Support Agent in a highly supportive and collaborative environment. We are seeking a motivated professional who brings strong customer service skills and a commitment to delivering an exceptional support experience. In this role, you will be responsible for providing technical assistance to external clients across a variety of computer applications and platforms, ensuring issues are handled efficiently and professionally while maintaining a high standard of service quality. Job Responsibilities: * Provide prompt and effective technical assistance via phone or email, ensuring customer service excellence and managing expectations. * Log and manage all customer-reported issues in our ticketing system. * Monitor and respond to customer inquiries, lead communication efforts, and ensure timely status updates and issue resolution. * Diagnose and resolve technical issues remotely, utilizing available resources for research. * Advise users on best practices and appropriate actions. * Follow up with customers to ensure complete resolution of issues. * Redirect or escalate problems to the appropriate internal or external resource. * Identify and escalate situations that require urgent attention. * Create and update client support documentation, knowledge base articles, and problem resolution records. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)