> Markdown version of [/jobs/ext/141349-help-desk-support](https://www.wearedevelopers.com/jobs/ext/141349-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support - **Company:** William Newton Hospital - **Location:** Winfield, KS, United States - **Contract:** Permanent contract - **Skills:** Electronic Mailing, Systems Analysis, Software Troubleshooting, Computer Equipment, Information Technology - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d0427e6c29f63fff ## About the Role Do you have experience in CMS regulatory compliance?, the same high standards. C - Compassion We treat every patient, family member, and colleague with kindness, empathy, and dignity. E - Excellence We approach every task, large or small, with enthusiasm. We continually pursue mastery and best practices in our field., * Possesses the ability to deal tactfully with personnel, visitors, government agencies and general public. * Possesses the ability to work harmoniously with all departments of the facility. * Must have the ability to install hardware, software, and other peripheral devices for end users. * Capable of employing systems analysis techniques and critical thinking to diagnose, test, and resolve problems related to computer operating systems, computer programs, and IT infrastructure. * Proficient in documenting solutions during the troubleshooting and resolution process. * Manual dexterity is required to operate machines quickly and accurately. * Demonstrates knowledge of office procedures, maintains confidential materials, documents any system problems, and prioritizes daily workload. * Identifies and resolves equipment, system, and user errors and problems upon notification. * Demonstrates effective verbal and written communication. * Completes support tickets in the time frame allotted. * Maintains confidentiality and demonstrates ethical conduct as outlined by hospital policy. * Communicates using effective sending and listening techniques so that information in written and verbal form is acknowledged as understood. * Has knowledge of and complies with organizational policies and procedures. * Able to move intermittently throughout the work day. * Able to cope with the mental and emotional stress of the position. * Able to relate to and work with all individuals within the facility. * Experienced in computer hardware/software troubleshooting and repair. Requirements: Professional Requirements: * Adheres to dress code; appearance is neat and professional. * Wears identification while on duty. * Communicates the mission, vision, core values, ethics, and goals of the hospital as well as the focus statement of the department., * Degree in IT related field preferred. * Experience and/or certifications may be accepted in lieu of a college degree. * Healthcare experience preferred. ## Description Job Summary: Troubleshoot and provide technical assistance to support the needs of patient care providers and support staff by responding to phone calls, e-mails, and support tickets. Standards of Behavior William Newton Hospital's Standards of Behavior allow a mechanism for holding each employee accountable and encourages us to "raise the bar". All employees are expected to familiarize themselves with the Standards and practice them daily., * Maintains regulatory requirements, including all state, federal, and CMS regulations. * Maintains and ensures patient confidentiality at all times. * Reports to work on time and as scheduled, completes work within designated time. * Willingness to participate in weekly rotating on-call shift. * Works at maintaining a good rapport and a cooperative working relationship with physicians, department, and staff. * Represents the organization in a positive and professional manner. * Complies with all organizational policies regarding ethical business practices. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Detecting Money Laundering with AI](https://www.wearedevelopers.com/videos/111-detecting-money-laundering-with-ai) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [How to develop an autonomous car end-to-end: Robotic Drive and the mobility revolution](https://www.wearedevelopers.com/videos/22-how-to-develop-an-autonomous-car-end-to-end-robotic-drive-and-the-mobility-revolution) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)