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# ICT Servicedeskmedewerker

- **Company:** igen group B.V.
- **Location:** Rotterdam, Netherlands
- **Salary:** €2,610.0 - €3,250.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Laptops
- **Published:** July 24, 2026
- **Apply:** https://igen.nl/ict-servicedeskmedewerker-6/?apply=true

## About the Role

* Een afgeronde mbo-opleiding IT niveau 3 of 4;
 * Minimaal 1 jaar relevante werk- of stage-ervaring in de IT;
 * Goede beheersing van de Nederlandse taal in woord en geschrift;
 * Kennis van Windows 10, Office 365, ITIL en AD is een pré;
 * Rijbewijs B is handig, maar zeker geen vereiste;
 * Je bent klantgericht, positief en denkt in oplossingen.

## Description

Jij bent het eerste aanspreekpunt voor collega's met IT-problemen. Dankzij jou kunnen zij snel weer aan het werk. Concreet betekent dit dat jij:

 * 1e-lijns incidenten oplost op het gebied van hard- en software (laptops, desktops, randapparatuur);
 * incidenten registreert en opvolgt in het ticketsysteem;
 * waar nodig incidenten doorstuurt naar de juiste oplosgroep;
 * gebruikers helpt met accounts en toegangsbeheer in Active Directory;
 * duidelijke werkinstructies en handleidingen schrijft voor collega's.


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