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# First Level Supporter

- **Company:** Amadeus FiRe AG
- **Location:** Cuxhaven, Germany
- **Salary:** €38,000.0 - €42,000.0
- **Contract:** Permanent contract
- **Skills:** Network Administration, Remote Service Software
- **Published:** July 24, 2026
- **Apply:** https://www.adzuna.de/details/5812408776

## About the Role

* Erste Berufserfahrung im First-Level-Support
 * Gute Kenntnisse in Microsoft-Produkten
 * Kenntnisse in Netzwerkverwaltung
 * Erste Erfahrungen mit einem Ticketsystem sind von Vorteil
 * IT-Affinität
 * Selbstständige und serviceorientierte Arbeitsweise
 * Kommunikationsstärke
 * Fließende Deutschkenntnisse in Wort und Schrift

## Description

* First-Level-Support bei technischen und anwendungsspezifischen IT-Störungsmeldungen vor Ort und mit Remote-Service-Tools
 * Bearbeitung von Kundenanfragen
 * Betreuung und Beratung der Anwender hinsichtlich der Benutzungsgeräte
 * Wartung, Installation und Konfiguration von Hard- und Software
 * Annahme von IT-Problemen inklusive Fehlerbehebung remote und vor Ort


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