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# Digital Transformation Consultant

- **Company:** CTRL-S LTD
- **Location:** Stockport, UK
- **Salary:** £27,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), Artificial Intelligence, Asana, Spreadsheets, Software as a Service, Automation of Marketing, QuickBooks (Software), Sage Accounting, Salesforce.Com, Chatbots, Microsoft Power Automate, Zapier, Low-code, Hubspot, Xero (Accounting Software), Webhooks, GPT
- **Published:** July 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=03e3ff0539d5cfeb

## About the Role

* Practical hands-on experience with at least two automation platforms (e.g. Zapier, Make, Power Automate)
 * Working knowledge of the common SME SaaS stack - CRM (HubSpot, Salesforce Essentials, Pipedrive), accounting (Xero, QuickBooks, Sage), project management (Monday.com, Asana, ClickUp), and communication tools
 * Ability to conduct structured discovery interviews and translate findings into process documentation
 * Comfortable presenting technology recommendations to non-technical audiences, including business owners
 * Basic understanding of APIs and webhooks - enough to configure integrations without custom coding
 * Emerging knowledge of AI tools applicable to SMEs - ChatGPT, Microsoft Copilot, Claude, AI document tools

Desirable:

 * Level 4 BA Apprenticeship, IT-related degree, or equivalent practical experience.
 * Certifications in automation platforms (e.g. Zapier Certified Expert, Make Partner certification, Microsoft Power Automate certification).
 * BCS Foundation Certificate in Business Analysis (beneficial).

Job Types: Full-time, Apprenticeship

## Description

We are seeking a Digital Transformation Consultant to work within our growing team. The successful candidate will independently lead the discovery and analysis phase for smaller, well-scoped engagements - typically single-function automations or straightforward SaaS implementations for SME clients. They are responsible for building a toolkit of go-to solutions for common SME pain points (manual invoicing, duplicate data entry, manual reporting, disconnected systems) and developing the confidence to present recommendations directly to business owners., * Lead discovery sessions with SME clients - conducting structured interviews with owners and staff to map current processes, identify pain points, and quantify the cost of manual work (time, error rate, staff frustration).

 * Produce clear process maps and efficiency analysis reports that a non-technical business owner can understand and act on.
 * Identify automation and AI opportunities across key business functions - sales pipelines, customer onboarding, invoicing, scheduling, reporting, and communications.
 * Evaluate and recommend specific SaaS tools, AI assistants, or integration platforms tailored to the client's size, budget, and technical maturity.
 * Configure and implement straightforward automations independently - e.g. CRM-to-email triggers, automated invoicing workflows, form-to-spreadsheet pipelines, AI-assisted customer responses.
 * Integrate SaaS platforms using no-code/low-code tools (Zapier, Make, Power Automate, n8n) to eliminate manual data re-entry between systems.
 * Deliver basic AI implementations - AI email drafting tools, document processing automations, AI-powered chatbots for simple client-facing use cases.
 * Train end users and business owners on new tools, ensuring adoption is achieved not just installation.
 * Provide post-go-live support and iterate on solutions based on early feedback.


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