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# 2nd Line Support Engineer

- **Company:** Searchability
- **Location:** Wembley, UK
- **Salary:** £29,000.0 - £33,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Firewall, Microsoft Azure, Hyper-V, Network Troubleshooting, System Center Configuration Manager, Windows Servers, Windows PowerShell, Virtual Local Area Networks, Windows Desktop, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, Casper Suite
- **Published:** July 24, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-support-engineer/57154619

## About the Role

* A minimum of 3 years' IT support experience within a UK secondary school (this is essential)
 * Strong knowledge of Microsoft 365 administration
 * Experience supporting Windows Desktop and Windows Server
 * Active Directory and Group Policy administration
 * Experience with Intune and/or JAMF
 * Excellent troubleshooting and customer service skills
 * Strong communication skills and confidence supporting non-technical users
 * Experience working with school technologies including MIS, Edulink, smartboards and AV equipment
 * Eligibility to obtain an Enhanced DBS

Desirable Skills

Experience with any of the following would be beneficial:

 * Hyper-V
 * PowerShell
 * SCCM
 * Azure
 * Networking including VLANs and managed Wi-Fi
 * Firewall administration
 * Chromebook management
 * Apple device management
 * Autotask
 * Datto

The Ideal Candidate

You'll be someone who:

 * Has worked as the primary IT support engineer within a secondary school
 * Is comfortable working independently onsite
 * Understands the demands of supporting an educational environment
 * Enjoys providing excellent customer service alongside technical support
 * Wants to build a long-term career within an education-focused MSP

## Description

We're working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they're looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley.

This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students.
The Role

You'll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required.

Your responsibilities will include:

 * Providing 2nd line support to staff and students
 * Managing incidents, service requests and technical issues
 * Supporting Microsoft 365 and Windows environments
 * Administering Active Directory and Group Policy
 * Managing devices using Intune and/or JAMF
 * Supporting Windows Server and Hyper-V environments
 * Troubleshooting networking issues including VLANs, Wi-Fi and firewalls
 * Supporting Chromebooks, Apple devices and Windows desktops
 * Maintaining school technology including smartboards and AV equipment
 * Working with school systems such as MIS and Edulink
 * Keeping documentation and tickets up to date
 * Building strong relationships with teaching staff and school leadership, If you're an experienced 2nd Line Support Engineer with a background supporting UK secondary schools, we'd love to hear from you.


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