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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Implementation Manager - **Company:** Hover - **Location:** York, UK (Remote available) - **Experience:** Expert - **Salary:** £131,000.0 - £191,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Asana, JIRA, Software as a Service, Systems Integration, Smartsheet, Enterprise Software Applications, Data Pipelines - **Published:** July 24, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5810696827 ## About the Role * 3-7+ years in enterprise software implementation, onboarding, or professional services in SaaS * Proven track record managing complex, multi-stakeholder launches, strong project/program management fundamentals in enterprise environments * Led implementation of new workflows and successfully drove adoption across thousands of end-users * Excellent written and verbal communication across technical and non-technical audiences * Strong project management skills - planning, dependencies, risk mitigation * Comfortable working ambiguously, making decisions, and driving alignment * Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines Nice-to-haves: * Insurance or insurtech experience * Familiarity with claims workflows or carrier tech stacks such as Xactimate or Cotality * Prior exposure with transactional commitment structures and associated adoption strategy/tactics and success metrics ## Description Hover is looking for an Implementation Manager to guide our largest, most complex customers through a seamless launch. In this role, you'll serve as the driving force behind cross-functional execution-partnering closely with Product, Sales, Sales Engineering, Customer Success, and key customer stakeholders to ensure every implementation is delivered on time, with high adoption and measurable impact. You'll take ownership of enterprise-level programs that shape how customers experience and derive value from Hover's platform. Working within a highly collaborative environment, you'll connect strategy with execution, transforming operational complexity into seamless outcomes for our customers. You'll have the opportunity to define and scale the implementation discipline, building frameworks, driving process excellence, and setting new standards for customer success. This role exists because Hover is scaling insurance account rollouts, and the current model places too much implementation ownership on Customer Success by default. We're looking for someone who can bring structure, urgency, accountability to high-stakes rollouts while building the playbook for how this function scales over time. * Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing) * Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management * Serve as the single point of accountability for launch deliverables and cross-functional execution * Facilitate technical and non-technical meetings with customers, internal teams, and third parties * Anticipate and manage risks, dependencies, and escalations; course-correct proactively * Drive internal alignment, status reporting, and resource planning across functions * Own launch success metrics (timeliness, user adoption, quality, retention handoff) * Document process templates, playbooks, and continuous improvement insights post-launch * Train and mentor junior implementation or onboarding team members (if applicable) ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)