> Markdown version of [/jobs/ext/1416377-consultant-itsm-processus-d-exploitation-si-niv-3](https://www.wearedevelopers.com/jobs/ext/1416377-consultant-itsm-processus-d-exploitation-si-niv-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Consultant ITSM- processus d'exploitation SI- Niv 3

- **Company:** Kéoni Consulting
- **Location:** Paris, France
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Microsoft Outlook, DevOps, Microsoft Office, Microsoft PowerPoint, Scrum Methodology
- **Published:** July 24, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=eeb24f3ea6632984

## About the Role

Profil candidat:Compétences requises :
Expertise ITSM et gouvernance des processus.

Certification ITIL V3 ou V4 supérieure à Foundation.

Expérience des outils ITSM/ESM.

Bonne connaissance des métiers bancaires.

Expérience en production, exploitation et hébergement informatique.

Gestion de projet (Cycle en V).

Maîtrise des méthodes Agile / Scrum / DevOps.

Connaissances des normes ISO 9001, ISO 27001 et ISTQB.

Maîtrise d'Office 365 (Excel, PowerPoint, Word, Outlook).

Anglais niveau avancé., Excellentes capacités de communication et d'animation.

Rigueur et qualités rédactionnelles.

Autonomie.

Expérience en coordination d'équipes, animation de comités et gestion budgétaire.

## Description

Vous intégrerez l'équipe en charge de la relation client et du suivi de la qualité de service sur les domaines Paiements, Monétique, Prélèvements/Virements et Virement Instantané.

Missions principales :
Piloter la gouvernance transverse des processus ITSM.

Rédiger et maintenir les processus, procédures, modes opératoires et matrices RACI.

Animer les démarches d'amélioration continue des processus ITSM.

Analyser les demandes internes et externes relatives aux processus.

Participer aux audits internes, externes et réglementaires (notamment DORA).

Participer aux instances de gouvernance ITSM et aux comités transverses.

Garantir la qualité des données des outils ITSM.

Suivre les SLA, OLA et indicateurs de performance.

Accompagner les équipes dans l'application des bonnes pratiques ITIL.

Identifier et suivre les risques opérationnels liés aux processus ITSM.


## Related Videos

- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment)

## Related Articles

- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The importance of a good briefing for every dev project](https://www.wearedevelopers.com/magazine/34-the-importance-of-a-good-briefing-for-every-dev-project)
- [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)