> Markdown version of [/jobs/ext/1416539-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/1416539-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - **Company:** DNP Imagingcomm America Corporation - **Location:** Concord, NC, United States - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, PC Tools, Windows Desktop, Computer Equipment - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=438aa273f3effa70 ## About the Role * An associate degree (in a computing field) or two-year technical certificate is preferred. * At least 2 years of digital imaging support and/or 1+ years of PC technical call center support experience required. * Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking, * Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems. * Knowledge of digital imaging systems and digital photography. * Familiarity with concepts and procedures commonly used in PC software and hardware technical support. * Effective oral and written communication skills, including a good grasp of grammar and spelling. * The capability to maintain a professional demeanor with customers and coworkers. * Demonstrated problem-solving skills. * Strong time management skills. * Capability and temperament to work as a productive member of a support team., * Must be able to sit/stand for 8 hours * The ability to use arms/hands/fingers to feel and reach * Be able to bend/stoop/kneel as needed * Must be able to hear and talk to communicate with customers * Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Safety Requirements Ability to wear required PPE if in any manufacturing area. ## Description Provide technical support to photo kiosk users or store personnel., * Provide live technical phone support for a variety of products and customers. * Respond to emails and personal requests for support. * Diagnose and address a variety of hardware and software problems. * Manage and monitor a personal case queue and work all cases to completion. * Escalate problems to Tier II as needed following established procedures. * Create accurate and detailed reports documenting one's support actions. * Address priority assignments as directed by management. * Create documentation on problems and processes for training purposes. * Coordinate with 3rd Party Support groups for field services and escalations. * Complete additional projects as assigned by management. * Work as part of a team to meet departmental goals. This includes sharing case ownership. * Participate in team meetings and provide constructive feedback. * Travel and provide onsite support for customer sites as needed (Estimated 10-20%). * Meet or exceed departmental and company performance standards. * Develop and maintain a suitable skillset. * Other duties as assigned by management. ## Related Videos - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [The Billion Dollar Machine: First Time Right.](https://www.wearedevelopers.com/videos/393-the-billion-dollar-machine-first-time-right) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)