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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** HAVEN, INC - **Location:** New Orleans, LA, United States - **Salary:** $71,000.0 - $79,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Business Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Inventory Management Software, Virtual Private Networks (VPN), Network Troubleshooting, Password Management, Remote Service Software, Service Pack, Microsoft SharePoint, TCP/IP, Office365, Information Technology, Laptops, User Accounts - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=39462b520e9aed9b ## About the Role * Previous experience in an IT Support, Help Desk, Desktop Support, or similar technical support role. * Strong knowledge of Windows operating systems and Microsoft 365. * Experience supporting hardware, printers, networking, and mobile devices. * Understanding of Active Directory, user account administration, and password management. * Excellent troubleshooting and problem-solving abilities. * Strong communication skills with the ability to explain technical concepts to non-technical users. * Ability to manage multiple priorities in a fast-paced environment. * High level of professionalism, organisation, and attention to detail., * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. * Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent. * Experience with ticketing systems and remote support tools. * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPNs. ## Description We are seeking a proactive and customer-focused IT Support Analyst to join our growing team in New Orleans, Louisiana. This is an excellent opportunity for an IT professional who enjoys troubleshooting technical issues, delivering exceptional user support, and contributing to the smooth operation of business technology., As an IT Support Analyst, you will be the first point of contact for employees requiring technical assistance, ensuring that hardware, software, and network-related issues are resolved efficiently while maintaining a high standard of customer service., * Provide first and second-line technical support to end users via phone, email, remote support, and in person. * Diagnose and resolve hardware, software, operating system, and network issues. * Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment. * Set up new user accounts, manage permissions, and support onboarding and offboarding processes. * Escalate complex technical issues to senior IT staff or external vendors where appropriate. * Maintain accurate records of incidents, service requests, and resolutions within the ticketing system. * Perform routine system maintenance, software updates, and security patches. * Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint. * Assist with IT asset management, including inventory tracking and equipment deployment. * Contribute to IT documentation, user guides, and continuous improvement initiatives. * Follow company IT security policies and best practices to help protect business systems and data. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)