> Markdown version of [/jobs/ext/141656-it-assistant-not-remote](https://www.wearedevelopers.com/jobs/ext/141656-it-assistant-not-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Assistant (Not Remote) - **Company:** All Things Metal - **Location:** Phoenix, AZ, United States - **Experience:** Starter - **Salary:** $39,520.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** AutoCAD, Data Sharing, Desktop Computing, Virtual Private Networks (VPN), Networking Basics, Network Connections, Software Tools, Sage Accounting, Bluebeam, Rhino, Computer Equipment, Tekla (Software), Data Management, Hardware Infrastructure, Software Version Control - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=04e6d0164faf89b3 ## About the Role Do you have experience in Version control?, * 0-3 years of hands-on IT support or helpdesk experience - ideal for someone early in their IT career looking to grow. * Basic understanding of computer hardware, software, and networking fundamentals. * Familiarity with construction software (Tekla, Sage, Bluebeam, etc.) is helpful, but we're happy to train the right person. * Naturally curious and resourceful - able to research issues, use available tools, and problem-solve without constant direction. * Comfortable juggling multiple priorities and learning through doing. * Experience coordinating with a managed IT provider is a plus, but not required. * Ability to lift and move computer equipment as needed. Skills & Abilities * Excellent communication and customer service skills. * Strong attention to detail and organizational ability. * Problem-solving mindset with eagerness to learn new systems. * Ability to work independently while collaborating across departments. * Comfortable juggling multiple priorities in a fast-paced environment. ## Description Rhino Central Services, the shared services hub for All Things Metal, KorFab, and RoXteel, is seeking a proactive IT Assistant to support day-to-day technology operations across our business units. This role bridges the gap between our internal teams and our managed IT provider, ensuring that our systems, software, and people stay connected and productive. This is an in person position! The IT Assistant will serve as the first line of support for employees, handling user issues, managing hardware and software, coordinating with 3rd party IT Provider on escalated matters, and keeping our specialized construction technology running smoothly. This is an excellent opportunity for someone who enjoys hands-on problem-solving, process improvement, and learning within a growing, fast-paced steel and construction environment., User Support & Helpdesk * Provide first-line support for hardware, software, and connectivity issues. * Troubleshoot and resolve problems with construction-specific programs (Tekla Powerfab, Sage 100 Contractor, Vista Viewpoint, AutoCAD, Bluebeam, Trimble Connect, etc.). * Assist with account setup, password resets, permissions, and license management. * Train end users on new systems, updates, and company technology standards. * Log, track, and prioritize IT support requests to ensure timely resolution. Hardware & Network Maintenance * Set up, configure, and maintain computers, printers, and mobile devices. * Manage software updates, drivers, and patches for both office and field equipment. * Support network connections and ensure reliable VPN access for remote and field users. * Partner with 3rd Party IT Provider on escalated network, security, and infrastructure issues. Software & Data Administration * Install, update, and manage licenses for key construction software. * Coordinate with vendors and 3rd Party IT Provider for upgrades, integrations, and troubleshooting. * Assist project teams with data sharing, version control, and file management. * Help enforce company data protection and cybersecurity best practices. Documentation & Training * Maintain IT documentation, user guides, and FAQs. * Conduct new-hire IT orientation and software onboarding. * Provide refresher training on software tools and updates. Inventory & Field Support * Maintain IT asset inventory and oversee equipment lifecycle. * Assist with procurement and setup of new devices and software. * Support field teams accessing digital drawings, models, and schedules. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Hidden efficiency - How to enable your non-engineers as a CTO](https://www.wearedevelopers.com/videos/1412-hidden-efficiency-how-to-enable-your-non-engineers-as-a-cto) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)