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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Consultant - **Company:** MANTRA COMPUTING, INC. - **Location:** Needham, MA, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Backup Devices, Cloud Computing, Information Technology Consulting, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Network Architecture, Networking Basics, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Windows Desktop, Cloud Platform System, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Patch Management, Wireless Technologies, Gsuite, Network Server, Server Operating Systems & Platforms, Vmware - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad3a4e75fbaa6257 ## About the Role Mantra Computing, an IT support and consulting firm located in Needham MA, is looking for a Technology Consultant with 2 plus years of IT consulting experience. The candidate will be a hands on, people oriented person, responsible for working with business officers and owners, listening to their diverse business challenges and providing sound technical advice, support, and solutions. Candidate must possess good project management skills, people management skills and feel comfortable providing client-side support to non-technical users. This role will be a hybrid work environment; work will be performed onsite at client locations, remotely from our office in Needham, and remotely from home. Looking for full-time candidates, preferably in the Metro-West or Worcester area., * 2+ years of IT support experience, preferably in an MSP or consulting environment * Strong experience supporting: * Windows desktop and server environments * Microsoft 365 / Azure / Google Workspace environments * Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) * Familiarity with PSA, and ticketing systems (e.g., ConnectWise, Autotask, etc.) * Experience with endpoint security, patch management, and backup solutions * Experience with firewalls, virtualization, and cloud platforms (VMware, Hyper-V, AWS/Azure) * Ability to work both independently in the field and collaboratively with remote teams * Bachelor's degree or equivalent preferred but not required * MCSE/MCP Certifications or other certifications a plus Other Considerations * Strong troubleshooting and problem-solving ability across multiple technologies * Excellent customer service and communication skills (client-facing role) * Ability to manage multiple clients, environments, and priorities * Strong organization and documentation skills * Adaptability in a fast-paced MSP environment * Interest in joining a small growing company ## Description * Provide on-site and remote technical support for client environments, including desktops, servers, networks, and cloud systems. * Troubleshoot and resolve hardware, software, and network issues efficiently and professionally. * Perform system upgrades, deployments, and migrations (PCs, servers, Microsoft 365, etc.). * Support and maintain network infrastructure, including firewalls, switches, and wireless systems. * Implement and maintain security controls, endpoint protection, and patching practices. * Monitor and maintain systems to ensure performance, reliability, and security. * Document all work, configurations, and processes in PSA and ticketing systems. * Provide client-facing communication, including issue updates, recommendations, and technical guidance. * Assist in project work such as onboarding new clients, infrastructure upgrades, and standardization initiatives. * Collaborate with service desk to escalate and resolve complex issues ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Should Tech Managers Be Developers First? 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