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# Service Desk Support I

- **Company:** Hellermanntyton Corporation
- **Location:** Romeoville, IL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Basic Access Authentication, Software Documentation, HP Thin Clients, Office Suite, Software Deployment, Software Engineering, Software Systems, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Computer Equipment, Information Technology, ISO-14001, Servicenow, User Accounts
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4d0d05709320b3e9

## About the Role

* Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals.
 * Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications.
 * Exposure to IT Service Management tools such as KACE or ServiceNow is a plus.
 * Good verbal and written communication skills.
 * Ability to follow instructions and work effectively in a team environment.

What You'll Bring

 * High school diploma or equivalent; Associate degree in Information Technology preferred.
 * 1-2 years of experience in IT support or a related field.
 * Basic hands-on experience with Microsoft Windows OS and networked printers/scanners.
 * Valid driver's license, adequate insurance, and a clean driving record.

#LI-Onsite #LI-DM3

## Description

Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards., * Assist with the installation, configuration, and support of desktops, laptops, and thin clients.

 * Prepare and deploy computer equipment with standard software and configurations.
 * Set up and provide basic troubleshooting for mobile devices.
 * Diagnose and resolve routine hardware and software issues using manuals or under supervision.
 * Create and update user documentation for hardware and software systems.
 * Assist with managing user accounts and basic access permissions as directed.
 * Provide support for break/fix issues, software installations, and hardware repairs under guidance.
 * Escalate complex issues to Service Desk Support II or other IT teams as needed.
 * Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed.

Other Functions:

 * Perform other tasks and responsibilities as assigned.


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