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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist (On-Site/ M365 & Help Desk, 3-5 Yrs Experience) - **Company:** PCC DELAWARE LLC - **Location:** Westborough, MA, United States - **Experience:** Experienced - **Salary:** $67,500.0 - $72,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Ethernet, Networking Hardware, Microsoft Dynamics, Power BI, Phishing, SQL Databases, Microsoft InTune, Microsoft Business Central, Microsoft Sentinel, Azure Synapse Analytics, User Administration, User Accounts - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d8bd15d3d8dc5385 ## About the Role · 3-5 years of experience in IT support, help desk, or a similar hands-on technical role. · Working knowledge of Microsoft 365 administration (user management, Exchange, Teams, licensing). · Strong troubleshooting instincts - comfortable researching and solving problems on your own, since you'll be the only IT person on-site. · Ability to explain technical things patiently to non-technical users, and to teach, not just fix. · Valid driver's license and willingness to travel locally between company locations as needed. Nice to Have (we'll help you grow into these) · Experience with Power BI and/or Azure Synapse for reporting. · Ability to write and troubleshoot SQL queries. · Familiarity with Dynamics 365 and/or Business Central. · Experience with Microsoft Intune device management. · Exposure to security monitoring, antivirus management, or phishing simulation tools (e.g., Sentinel, Entra, KnowBe4). · Interest in AI tools and workflow automation. ## Description The IT Support Specialist plays a crucial role in ensuring the smooth day-to-day operation of our IT environment. This is a hands-on, on-site role for a proactive problem-solver who enjoys variety: one day you might be setting up workstations and troubleshooting a large format printer, the next you're building a Power BI report or running a phishing awareness campaign. You'll be the go-to person for general computer support and questions, while also getting exposure to reporting, security, and AI-assisted workflow improvements. This role is based in Westborough, MA, with occasional travel to our Falmouth, MA office. Job Responsabilities End-User & Hardware Support · Set up and configure workstations, laptops, monitors, and docking stations for new hires and office moves. · Troubleshoot day-to-day user issues - hardware, email, connectivity, and general "how do I…?" computer questions. · Support and service printers, including large format printers, and coordinate with vendors for repairs. · Set up and maintain network equipment and connections, including Ethernet cabling. · Maintain installed software, deploy updates, and teach users how to get the most out of the tools they have. Reporting & Systems · Build and maintain reports and dashboards using Power BI and Azure Synapse. · Provision and manage user accounts in Microsoft 365, including license assignment. · Support Dynamics 365 / Business Central users and serve as point of contact for vendor escalations. · Explore and apply AI tools to improve internal workflows and reduce repetitive work. Security · Review system logs and antivirus alerts; assist with general security monitoring (Microsoft Sentinel, Entra, Meraki). · Run user security awareness training, including phishing simulation campaigns. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Passkeys: Truly Phishing-Resistant? 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The Role of AI in Automating Social Engineering](https://www.wearedevelopers.com/videos/770-skynet-wants-your-passwords-the-role-of-ai-in-automating-social-engineering) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [Dev Digest 164: AI Agents, AI Blindspots and MCP security problems](https://www.wearedevelopers.com/magazine/578-dev-digest-164-ai-agents-ai-blindspots-and-mcp-security-problems) - [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page)