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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Administrative Aide (IT Help Desk) - **Company:** County Of Chautauqua - **Location:** Mayville, NY, United States - **Experience:** Experienced - **Salary:** $47,715.0 - $61,402.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Spreadsheets, Issue Tracking Systems, Microsoft Office, Network Administration, Software Engineering, Search (Computer Science), Information Technology, Hardware Debugging - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=54e345f9efd6891a ## About the Role The ideal candidate is: * Friendly, professional, and customer-service oriented. * Organized with excellent attention to detail. * Comfortable multitasking and managing competing priorities. * Skilled at troubleshooting technology and explaining solutions clearly. * Proficient with Microsoft Office applications, including Word, Excel, Outlook, and Teams. * Able to maintain confidentiality while working with sensitive information. * A strong communicator who works well independently and as part of a team., Applicants must possess a high school diploma or equivalent and meet one of the following qualifications: Option A * Associate's degree in Computer Science, Computer Information Systems, or a closely related computer field from a regionally accredited or New York State registered college or technical school. Option B * Completion of 60 semester credit hours from a regionally accredited or New York State registered college or technical school, including at least 18 semester credit hours in Computer Science, Information Technology, Management Information Systems, or a closely related field. Option C * Completion of a certification program in hardware repair, networking, or a related computer field from a regionally accredited or New York State registered college or technical school and one (1) year of full-time paid experience in computer systems support, network administration, or information systems management. Option D * Two (2) years of full-time paid experience in computer systems support, network administration, or information systems management. A certification in hardware repair, networking, or a related computer field earned within five (5) years of application may substitute for one (1) year of the required experience under Option D. Additional Information: This position is being filled provisionally in accordance with New York State Civil Service Law and is subject to the successful completion of a future Civil Service examination for this title. Appointment will be made from approved applications received. ## Description Chautauqua County's Information Services Department is seeking a customer-focused, organized, and technology-driven Administrative Aide (IT Help Desk) to join our team. This position serves as the first point of contact for employees seeking technical assistance and plays a vital role in ensuring County staff receive timely, professional IT support. If you enjoy solving problems, working with technology, and providing excellent customer service while supporting a mission-driven organization, we'd love to hear from you. What You'll Do As an Administrative Aide (IT Help Desk), you will: * Serve as the primary contact for incoming IT Help Desk requests by phone, email, and other communication channels. * Assist users in identifying and resolving basic computer hardware and software issues. * Troubleshoot technical problems and escalate more complex issues to appropriate IT staff. * Create, document, prioritize, and track Help Desk tickets through the department's ticketing system. * Dispatch service requests and communicate technician schedules and service updates. * Create purchase orders and requisitions while following County purchasing procedures. * Receive and process IT equipment deliveries. * Prepare monthly reports related to IT contracts and vendor agreements. * Maintain departmental calendars and assist management with scheduling and communications. * Prepare spreadsheets, reports, correspondence, and perform basic data analysis. * Conduct internet research to support departmental projects. * Track software licenses and maintain licensing records. * Process departmental time and attendance records for payroll submission. * Provide backup support for mailroom or courier operations when needed. * Perform related administrative and technical duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)