> Markdown version of [/jobs/ext/1416678-club-os-systems-optimization-analyst](https://www.wearedevelopers.com/jobs/ext/1416678-club-os-systems-optimization-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Club & OS Systems Optimization Analyst - **Company:** Hilton Grand Vacations - **Location:** Orlando, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** HTML, IBM System I, Digital Content, Digital Technology, Web Platforms - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=10f641032b0bd547 ## About the Role Are you passionate about improving systems, enhancing the member experience, and driving operational excellence? This is a unique opportunity to play a key role in optimizing the digital platforms and tools that power our Club Operations. As a Analyst, Systems Optimization, you will directly influence how our Club Members, Owners, and Team Members interact with our systems-ensuring a seamless and high-quality experience across platforms. We're seeking a detail-oriented, proactive team member who thrives in a collaborative environment and is eager to grow their systems and operational expertise. Required: * Strong written and verbal communication skills * High attention to detail and quality * Ability to work independently and manage priorities * Collaborative mindset with a team-first approach * 1-3 years of relevant experience in HVC or HGV Club * High school diploma or equivalent Preferred: * Experience in hospitality or vacation ownership * Familiarity with digital systems and platforms used in Club Operations * Ability to review/edit HTML, images, or PDFs Core Competencies for Success: Customer Focus - Understands and prioritizes internal and external customer needs Collaboration - Brings others along to achieve shared goals Action Oriented - Drives results efficiently and effectively, * Strong written and verbal communication skills * High attention to detail and quality * Ability to work independently and manage priorities * Collaborative mindset with a team-first approach * 1-3 years of relevant experience in HVC or HGV Club * High school diploma or equivalent Preferred: * Experience in hospitality or vacation ownership * Familiarity with digital systems and platforms used in Club Operations * Ability to review/edit HTML, images, or PDFs ## Description What Makes This a Great Internal Move: * Gain exposure to enterprise systems and digital platforms * Build cross-functional relationships across Club Operations and Technology * Contribute to initiatives that directly impact Member and Owner satisfaction * Grow your technical and operational skillset in a high-visibility role In this role, you will partner across teams to support system functionality, content accuracy, and continuous improvement efforts. Key responsibilities include: Digital Content Management: * Maintain and update content across all Club digital platforms * Perform pre- and post-quality control reviews to ensure accuracy and consistency Systems Optimization & Testing: * Execute User Acceptance Testing (UAT) across platforms (websites, mobile apps, VOICE, Clarity, AS400, TSW, CXone) * Validate enhancements and releases against business requirements Document and communicate findings to stakeholders Issue Resolution & Help Desk Support: * Support the Club help desk by triaging and resolving tickets * Analyze issues to determine if they are defects, enhancements, or user errors Partner with cross-functional teams to drive resolution Process & Documentation: * Maintain subject matter expertise across Club systems and programs Develop and manage SOP documentation and knowledge libraries ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Hands-on Journey to Quantum Computing with IBM](https://www.wearedevelopers.com/videos/137-hands-on-journey-to-quantum-computing-with-ibm) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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