> Markdown version of [/jobs/ext/1416723-warranty-specialist-technical-support](https://www.wearedevelopers.com/jobs/ext/1416723-warranty-specialist-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Warranty Specialist & Technical Support - **Company:** Atlas - **Location:** Williston, SC, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Issue Tracking Systems, Odoo, Gsuite - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=75ee30fa08d0c1cd ## About the Role * Education: 4year degree preferred, but not required. Equivalent handson mechanical, technical, or automotive/powersports industry experience will be strongly considered and accepted in lieu of a formal degree. * Experience: One to three years of customer support, mechanical, electrical, automotive, golf cart, UTV, powersports, or related experience preferred. Entrylevel candidates with strong technical aptitude and relevant training may be considered. * Technical Aptitude: Basic understanding of mechanical and lowvoltage electrical systems. Familiarity with multimeters, wiring diagrams, lithium batteries, or BMS systems is preferred; willingness and ability to learn are required. * Computer Skills: Strong dataentry and general computer skills. Familiarity with Excel, Google Sheets, Google Slides, CRM, ERP, or ticketing systems is preferred., * Communication: Clear, professional verbal and written communication skills, with the patience to explain standard procedures to individuals with varying technical experience. * Work Style: Organized, dependable, curious, receptive to coaching, and able to follow documented procedures while recognizing when escalation is required. * Driver's License: Must possess and maintain a current, valid driver's license. Physical Requirements and Working Conditions * Able to lift and carry up to 50 pounds. * Comfortable using standard hand tools, multimeters, and diagnostic equipment after training. * Able to safely testdrive golf carts on company property and, when assigned, at field locations. * Work is performed in both a climatecontrolled office and an active manufacturing or service environment. * Occasional travel may be required, generally up to 20%, based on business needs. ## Description Atlas Carts is a rapidly growing manufacturer of premium electric golf carts utilizing advanced LiFePO4 battery technology. The Technical Support & Warranty Specialist - Level 1 provides front-line support for routine dealer and customer inquiries, warranty administration, issue intake, parts identification, and service coordination. The role is designed for a developing technical professional who will build product knowledge through structured training, documented troubleshooting procedures, and hands-on exposure to Atlas vehicle systems. Complex issues are escalated to the Level 2 representative or designated service leader., * Issue Intake and Documentation: Receive calls and emails, create accurate service tickets in Odoo or another designated system, categorize symptoms, and collect required information such as serial numbers, photos, diagnostic readings, and test results. * Routine Troubleshooting: Use approved troubleshooting guides, service manuals, and standard diagnostic steps to resolve common mechanical and electrical concerns. Escalate unresolved, safetyrelated, or nonroutine issues with complete documentation. * Warranty Administration: Review warranty submissions for completeness, validate required documentation against company policy, process routine claims, and maintain accurate claim and resolution records. * Parts Identification and Fulfillment Coordination: Use parts diagrams and product documentation to identify replacement parts and coordinate with shipping, receiving, and internal teams for accurate fulfillment. * Product Knowledge Development: Participate in structured training and spend time on the production floor learning vehicle assembly, wiring, component operation, testing methods, and common failure modes. * Dealer and Customer Support: Provide clear, patient instructions for routine diagnostic and repair steps by phone, email, or video. Refer advanced coaching or complex technical decisions to Level 2 support. * Service Documentation Support: Use existing service bulletins, repair procedures, and FAQs; identify unclear or missing information and provide feedback to the Level 2 representative for updates. * Reliability Feedback: Document recurring symptoms and field observations accurately so senior technical personnel can evaluate trends and potential corrective actions. * CrossFunctional Coordination: Share complete service information with operations, engineering, sales, quality, and suppliers as directed. Support followup activities rather than independently leading technical resolution. * Limited Field Support: When assigned and accompanied or directed by senior personnel, assist with dealer or customer visits, product inspections, repairs, and training. * Customer Experience: Maintain professional communication, strong followthrough, and a positive company image from initial contact through closure. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)