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# Microwave Technical Support Engineer - Telecom

- **Company:** Ceragon Networks
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Debugging, Ethernet, Simple Network Management Protocols, Wireless Networks, Computer Network Technologies
- **Published:** July 24, 2026
- **Apply:** https://www.ceragon.com/about-ceragon/careers/microwave-technical-support-engineer-telecom-7a-d6e

## About the Role

Electronic/Communication/Computer engineer (BA/BSc)

 - Proven experience with planning, engineering and advanced troubleshooting of Microwave/transmission networks (Operations experience)
 - Strong Ethernet/IP/networking knowledge
 - Understanding packet switch network resiliency protocols, xSTP, G8032.
 - Strong SDH/PDH knowledge
 - Understanding of synchronization principles and standards
 - Multivendor telecom experience, NOC or operations
 - Understanding radio link planning principles
 - Experience with SNMP based NMS platform
 - 2-3 years of experience with interfacing customers (support, presales)
 - English - Fluent (read + Write + Speak)
 - Hindi - Fluent (Speak)
 - Excellent communication skills
 - Ready to work in shifts
Advantage:
Proven knowledge and experience with:

 1. CCNP or equivalent level knowledge, MEF-CECP
 2. Willingness to work for flexible time zone coverage (Morning/Afternoon)
 3. Open for on-call availability
We are looking for real team player with excellent communication skills, who is well organized, systematic and analytical.
Person should be capable for self-learning and working in a challenging and changing environment as well as be able to make decisions under pressure by analyzing inputs.

## Description

What about us:
Ceragon Networks (https://www.ceragon.com/about-ceragon/) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost-effective alternative to fiber optics.
By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.
The Technical Support Engineer will have the following responsibilities:
o Follow support process/cases through CRM system.
o Work in a fully equipped lab environment to reproduce field issues and for self-training.
o Analyze and debug system performance from collected data to identify point of failure.
o Act proactively to prevent issues from happening by providing suggestions and advice to customer.
o Support Ceragon engineers in the regions
o Handle most complex and difficult cases and deliver the solutions to customers.
o Follow up product development/changes with close cooperation with Tier-3 expert team.
o Direct interaction with Ceragon Certified customer's resources for higher complexity support requirements
o Document resolutions for reported issues for further training purposes through creating knowledge items
By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.


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