> Markdown version of [/jobs/ext/1416952-it-support-tech](https://www.wearedevelopers.com/jobs/ext/1416952-it-support-tech). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Tech

- **Company:** American Cruise Lines
- **Location:** Sandy, UT, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Linux, Microsoft Exchange Server, Issue Tracking Systems, Network Troubleshooting, PCI Data Security Standards, Windows PowerShell, Azure Active Directory, Topdesk, Virtual Local Area Networks, Windows Desktop, Mobile Os, Sonicwall, Information Technology, Server Operating Systems & Platforms, User Administration, Vmware
- **Published:** July 24, 2026
- **Apply:** https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d07725ca8701772c64100204ac&id=8a7883a89f8b945d019f90cf16a86f24&source=&lang=en

## About the Role

* Knowledge of Windows operating systems, computer and peripheral hardware and software.
 * Knowledge in help desk software methodology.
 * Experience with Windows Desktop and Server operating systems.
 * Active Directory: Add/Remove/Changes.
 * Experience with Mobile OS's.
 * Competent in remediation of Anti-virus incidents.
 * Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
 * Updated with current industry trends and efficiency in working with them.
 * Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
 * Ability to work in a complex and mixed team environment.
 * Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
 * VMware and Linux a plus.
 * RingCentral a plus.
 * Networking/routing/vLANs a plus.
 * PowerShell a plus.
 * SonicWALL a plus.
 * SAN (Unity/Storage Center/Equalogic).

## Description

American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues. This role includes setting up and maintaining equipment, responding to help desk requests, and assisting with system updates to ensure reliable operations across all locations.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities

 * Provide technical support for staff.
 * Administration of Windows Active Directory on prem and Azure AD.
 * Microsoft Exchange user administration.
 * Installation, updates and troubleshooting of software on Windows-based computers.
 * General technical support.
 * Inventory and records maintenance.
 * Technical support via Helpdesk ticketing system.
 * Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
 * Individual must be detail-oriented and be able to independently resolve technology problems for staff.
 * Monitoring the availability of the IT environment.
 * Work with groups within IT Infrastructure resolving problems.
 * Maintain company security utilizing security best practices.
 * Maintain PCI compliance.
 * Help provide "rotational, on-call" support for emergencies on the weekends.


## Related Videos

- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)