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# IT Technician II

- **Company:** Chapel Hill - Carrboro City Schools
- **Location:** Chapel Hill, NC, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Azure, VoIP, Chrome OS, Desktop Computing, HP Thin Clients, Microsoft Office, Cloud Services, Smart Devices, Wide Area Networks, Wi-Fi Technology, Computer Network Technologies, Lightspeed, Tablet Computers, Computer Equipment, Information Technology, Laptops, Gsuite, Interactive Whiteboards, Cisco
- **Published:** July 24, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5849885?domainName=

## About the Role

+ High School diploma
 + Valid NC driver's license
 + Minimum two year of experience and/or equivalent training working with the following:
o Operating Systems: Windows, macOS, ChromeOS, iOS, ipadOS, Android
o Computer Hardware: PC Compatible/Apple Computers, Tablet hardware
o Common user software: Microsoft Office, Google Workspace Apps, ERP softwares
o Peripheral/AV Hardware: Document/Web cameras, Printers, Projectors, room audio systems

 + Minimum one year experience and/or equivalent training operating computers and software in a networked environment
 * Preferred
 + College degree or graduation from a technical school (2 year minimum)
 + Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies
 + Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco
 + Educational environment experience
 + ITIL training
 + Solid understanding of basic troubleshooting of device connectivity and physical wiring

Physical Requirements

 * Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion
 * Ability to lift a minimum of 20 pounds
 * Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
 * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

## Description

The goal of the IT Technician II is to provide on-site technical support for schools in accordance with district standards and at the direction of the central IT department support apparatus.
Essential Duties

 * Install, configure, and troubleshoot district owned client computers/peripherals and related network/interface connectivity. Including but not limited to: laptops, desktops, tablets, thin clients, phones, virtual computers, printers (network/serial connected), document cameras, scanners, and monitors
 * Install, configure, and troubleshoot room presentation equipment and related network/interface connectivity. Including but not limited to: interactive whiteboards/displays, digital signage, projectors, TVs, and audio systems
 * Basic installation of rack mounted IT infrastructure equipment
 * Answers telephone, provides immediate technical assistance if possible, refers calls to appropriate persons or creates a work order request for additional on-site support
 * Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs)
 * Utilize department vans to pick up and deliver computer equipment to sites as needed
 * Support special programs and meetings as needed including special equipment pick up, delivery, and setup
 * Assists in the selection process for IT supported equipment
 * Processes surplus equipment at assigned locations
 * Perform related duties as assigned by supervisor
 * Maintain compliance with all company policies and procedures


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