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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Bloomington, MN, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Office365, Servicenow
- **Published:** July 24, 2026
- **Apply:** https://www.juju.com/job/00000000gj59zn

## About the Role

Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support, Troubleshooting, Customer service, Phone support, Servicenow, Ticketing system, * Experience with Win 10 as they will be moving to it (80% there currently) * O365 experience * Experience with Service Now

## Description

This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm.


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