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# Senior Telephony Engineer

- **Company:** American Family Insurance
- **Location:** Madison, WI, United States
- **Experience:** Expert
- **Salary:** $99,000.0 - $167,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Applications Architecture, Software Applications, Databases, Node.Js, Systems Development Life Cycle, Software Engineering, Software Requirements Analysis, Software Systems, Systems Integration, Genesys, Usage Tracking, Information Technology, Api Design, Restful APIs, Programming Languages
- **Published:** July 24, 2026
- **Apply:** https://www.juju.com/job/00000000gj3ykj

## About the Role

+ **Node.js experince is absolutley a must have to be succesful at this role. Canaidates need to have at least 3years of heavy Node.js experience.**

 + **Must have demonstrated experience of Java application, Node.JS and API development standards.**

 + Analyzes high level system specifications, system requirements and/or use cases., + Demonstrated experience providing customer-driven solutions, support or service.

 + Preferred experience with Genesys Cloud, including configuration, integrations, and day-to-day platform support.

 + Java development experience building and supporting scalable, maintainable applications and experience building and evolving scalable Java-based platforms

 + Demonstrated experience designing, developing, and maintaining secure, scalable APIs with strong integration and documentation practices.

 + Basic knowledge and understanding of application architecture, design alternatives, and development standards.

 + Demonstrated experience communicating technical information.

 + Demonstrated experience developing complex software/systems using one or more programming language.

 + Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms.

 + Demonstrated experience analyzing and estimating project size and work efforts for software solutions.

 + Demonstrated experience writing and modeling application system design and program specifications.

 + Solid knowledge and understanding of systems development life cycle (SDLC).

 + Solid Knowledge and understanding of integration and migration strategies and technologies.

Licenses:

Candidates must be able to acquire 3 Genesys Certifications within 6 months of employment.

## Description

+ Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards.

 + Defines, conducts, and/or participates in testing (i.e. unit, system integration).

 + Prepares, leads and/or participates in development walkthroughs.

 + Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.

 + Ensures software development meets standards for programming, design, performance, quality, and security. Identifies and recommends areas for improvement in planning, design, development, and testing.


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