> Markdown version of [/jobs/ext/1417358-support-specialist-salesforce-crm](https://www.wearedevelopers.com/jobs/ext/1417358-support-specialist-salesforce-crm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Specialist - Salesforce CRM - **Company:** WS Audiology - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Release Management, Salesforce.Com, Apex Code, Salesforce Object Query Language (SOQL) - **Published:** July 24, 2026 - **Apply:** https://careersapac.wsa.com/jobs/8095106-support-specialist-salesforce-crm ## About the Role * Around 2+ years of Salesforce development and/or application support experience. * Experience working in Agile development and support environments. * Experience supporting business users and resolving production issues. Technical Skills * Good understanding of the Salesforce platform, data model, security model, sharing model, and platform best practices. * Strong hands-on experience building and maintaining complex Salesforce Flows. * Experience with SOQL, validation rules, automation tools, and standard Salesforce functionality. * Knowledge of Salesforce deployment and release management processes. * Basic to intermediate experience with Lightning Web Components (LWC), Apex, and Lightning development., * Strong analytical and problem-solving skills with the ability to effectively troubleshoot Salesforce issues. * Responsible, proactive, and self-motivated with strong ownership and accountability. * Excellent communication and collaboration skills. * Continuous learning mindset and willingness to grow technical expertise. Good to Have * Salesforce Administrator Certification. * Salesforce Platform Developer I Certification. ## Description We are looking for a Support Specialist - Salesforce CRM to provide day-to-day support and administration for our Salesforce platform. In this role, you will troubleshoot production issues, support business users, develop and maintain Salesforce automations, and collaborate with cross-functional teams to ensure the stability, performance, and continuous improvement of our CRM solutions., * Provide day-to-day Salesforce application support by resolving incidents, service requests, and user queries within defined SLAs. * Analyze, troubleshoot, and resolve Salesforce production issues while ensuring high-quality support and timely communication. * Develop, configure, and customize Salesforce applications using declarative and programmatic capabilities. * Design and maintain complex Salesforce Flows to automate business processes and improve operational efficiency. * Configure and maintain Salesforce security including profiles, permission sets, roles, sharing rules, and field-level security. * Participate in Salesforce deployment and release activities across environments using Change Sets and CI/CD tools. * Create and maintain technical documentation for configurations, customizations, support procedures, and system changes. * Stay up to date with Salesforce platform enhancements and implement best practices to improve system performance and maintainability. * Collaborate with administrators, architects, developers, and business analysts to deliver solutions aligned with business objectives. * Contribute to continuous learning and ongoing platform improvement initiatives. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [The Alpha‑Developer of Tomorrow: Building the Future of the Software Development Lifecycle](https://www.wearedevelopers.com/videos/1401-the-alpha-developer-of-tomorrow-building-the-future-of-the-software-development-lifecycle) - [How to Survive The Worst Launch of Your Career with Brenda Romero](https://www.wearedevelopers.com/videos/609-how-to-survive-the-worst-launch-of-your-career-with-brenda-romero) - [You’re a great coder? 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