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# IT Support User Helpdesk / 1st Level Support

- **Company:** Cordenpharma
- **Location:** Plankstadt, Germany
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Lifecycle Management, Information Systems, Desktop Computing, Network Administration, Software Systems, Laptops, Windows Client
- **Published:** July 24, 2026
- **Apply:** https://api.relaxx.center/r/24280721a57d423b9eea3516c9214e39?pid=2098005&mpid=1326805&prid=1021081&tid=30

## About the Role

* Erfahrung im Support von EndanwenderInnen
 * Einschlägige Berufserfahrung mit Kenntnissen in den Bereichen Windows Client Management, MDM - Mobile Device Management, User Management, Application Management
 * Erste Erfahrung mit ITIL-Prozessen und einem ITSM-System wünschenswert
 * Sehr gute Kommunikation auf Deutsch und Englisch

## Description

* Spannende Aufgabe im 1st-Level-Support im Incident- / Change-Management der Systemumgebung in einem dynamischen und expandierenden Unternehmen
 * Betreuen und Monitoren von Desktops, Laptops, Telefonie und weiterer Hard- und Software
 * Beschaffen, installieren, konfigurieren, betreiben und pflegen von Hard- und Software anhand von Konzernrichtlinien
 * Verwalten der Client Management Umgebung
 * Ermitteln und Umsetzen von IT-Sicherheitsmaßnahmen
 * Mitarbeit in IT-relevanten Projekten
 * Zusammenarbeit mit der Konzern-IT bei der Festlegung von IT-Lösungen
 * Durchführung von Schulungen für Mitarbeiter


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