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# Track Lead - Cisco Unified Communications

- **Company:** HCLTech
- **Location:** Frankfurt am Main, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Cisco
- **Published:** July 24, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=b1000a66aaa5f4a0

## About the Role

1. Proficient In On-Premise Cisco Collaboration Technologies.
 2. Strong Problem-Solving Skills And The Ability To Analyze Client Requirements Effectively.
 3. Excellent Leadership And Mentoring Abilities, With A Focus On Team Empowerment.
 4. Solid Understanding Of Operational Management Principles And Continuous Improvement Methodologies.

Other Requirements

 1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Collaboration.
 2. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Collaboration

## Description

The Track Lead for Support & Operations plays a critical role in managing operational efficiency and driving continuous improvement within the team. This position emphasizes problem-solving, adherence to client SLAs, and the empowerment of team members through effective leadership and communication. The Track Lead ensures that the support team meets client expectations while fostering a culture of innovation and excellence.
Key Responsibilities

 1. Enhance Operational Efficiency By Implementing And Optimizing On-Premise Cisco Collaboration Systems, Ensuring Accurate Management Reporting And Streamlined Information Flow.
 2. Analyze Client Requirements And Ensure The Support Team Effectively Utilizes On-Premise Cisco Collaboration Tools To Meet And Exceed Client Expectations.
 3. Lead And Mentor The Project Team, Fostering Transparent Communication Regarding Project Goals And Leveraging On-Premise Cisco Collaboration Technologies To Achieve Them.
 4. Drive Innovation In Process Development By Proposing New Ideas And Improvements Related To On-Premise Cisco Collaboration Solutions, Contributing To Overall Organizational Progress.
 5. Provide Tailored Solutions Using On-Premise Cisco Collaboration Capabilities That Align With Customer Needs, Ultimately Leading To Enhanced Business Outcomes.


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