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# Helpdesk Administrator

- **Company:** Cadder
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office, Data Logging
- **Published:** July 24, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/42028228/

## About the Role

We're looking for someone who has previous experience working within a Facilities Management helpdesk environment and understands the fast-paced nature of coordinating maintenance works.

You'll ideally have:

 * Previous FM Helpdesk or FM Administration experience.

 * Experience using CAFM systems.

 * Excellent organisational and communication skills.

 * The ability to manage multiple priorities in a busy environment.

 * Strong IT skills, including Microsoft Office.

 * A proactive approach and excellent attention to detail.

## Description

FM Search & Select are delighted to be partnering with a well-established facilities management business to recruit an experienced Helpdesk Administrator to join their specialist FM contracts team based in Glasgow.

This is an excellent opportunity to join a financially secure with a loyal workforce, strong client relationships and an excellent reputation within the FM industry. With low staff turnover and a supportive working environment, this role offers genuine long-term stability and career progression.

The Role

Working as part of a busy Helpdesk team, you'll be responsible for coordinating planned and reactive maintenance works across a portfolio of specialist FM contracts. You'll play a key role in ensuring engineers are scheduled efficiently, client requests are managed professionally, and service levels are consistently achieved.

This is a fully office-based position, working Monday to Friday.

Responsibilities

 * Logging reactive maintenance requests and creating work orders.

 * Scheduling engineers and subcontractors across multiple contracts.

 * Monitoring job progress and ensuring works are completed within agreed timescales.

 * Liaising with clients, engineers and suppliers to provide regular updates.

 * Raising purchase orders and processing completed job documentation.

 * Updating CAFM systems with accurate information.

 * Supporting the wider operations team with general administrative duties.

 * Ensuring KPI and SLA targets are met across all contracts.


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