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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** 3 Bravo Ltd - **Location:** Aberdeen, UK - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Identity and Access Management, Microsoft Dynamics, Microsoft SharePoint, Office365, User Accounts - **Published:** July 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a3c3e6cd4951ce71 ## About the Role Essential * Strong troubleshooting and problem-solving skills. * Excellent customer service and communication abilities. * Familiarity with Microsoft 365 applications and services. * Ability to prioritise workload and manage multiple tasks effectively. * A positive, team-oriented attitude with a willingness to learn. Desirable * Experience with ticketing/service desk systems. * Experience supporting mobile devices and endpoint management solutions. * Understanding of cybersecurity best practices., * GCSE or equivalent (required), * Support Technician: 1 year (preferred) * Microsoft Dynamics 365: 1 year (required) Language: * English (required) Licence/Certification: * UK Driving Licence (preferred) ## Description 3 Bravo Ltd is seeking a proactive and customer-focused Support Technician to join our growing team. This is an exciting opportunity for someone who enjoys problem-solving, delivering excellent customer service, and supporting users with a wide range of IT issues. As the first point of contact for technical support, you will play a key role in ensuring our employees receive efficient, professional, and timely assistance, helping to keep our business running smoothly. About the Role You will provide first-line technical support to users across the business, assisting with hardware, software, systems access, and general IT-related queries. You will be responsible for diagnosing and resolving issues where possible, escalating more complex problems when required, and maintaining accurate records of all support activities., * Act as the first point of contact for all IT support requests. * Log, track, and manage incidents and service requests through the service desk system. * Assist with troubleshoot hardware, software, network, and system issues. * Provide remote and in-person technical support to end users. * Set up and configure laptops, desktops, mobile phones, and other IT equipment. * Create and manage user accounts, permissions, and passwords. * Assist with onboarding and offboarding activities, including equipment provision and access management. * Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. * Escalate unresolved issues to appropriate team members or third-party providers. * Maintain accurate documentation, asset registers, and support records. * Contribute to continuous improvements in IT processes and user experience. * Ensure compliance with company IT policies, cybersecurity requirements, and data protection standards. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)