> Markdown version of [/jobs/ext/1418694-it-assistant](https://www.wearedevelopers.com/jobs/ext/1418694-it-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Assistant - **Company:** The Crowd - **Location:** London, UK - **Salary:** £31,000.0 - £34,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Power BI, Microsoft SharePoint, Office365, Information Technology, Laptops, Powerapps - **Published:** July 24, 2026 - **Apply:** https://jobs.theguardian.com/job/10158413/it-assistant/ ## About the Role * Previous experience working in IT support within a busy environment * Proficient in Office 365, including Exchange Online, SharePoint, and OneDrive * Sound knowledge of Microsoft Teams, Power BI and Power Apps * Adaptable and confident when handling troubleshooting and problems that occur * Excellent communication and interpersonal skills * Ability to work both independently and collaboratively within a team environment * Meticulous and structured approach * Proactive approach time-efficiency in task completion * Thrives working in a busy and creative environment * Clear and concise English communication skills, both written and verbal ## Description Our client, a prestigious and desirable international architecture practice, are seeking an IT Assistant to join their collaborative team in London., As the IT Assistant, you will play a vital role in providing high-quality technical support to employees across the organisation. Working closely with the IT Coordinator in London, and in collaboration with IT support teams in international offices, you will help ensure the prompt and effective resolution of all IT-related issues. This role is key to supporting the client's broader IT objectives, contributing to the ongoing development, improvement, and reliability of their systems. The ideal candidate will have experience working within an in-house environment providing on site support, and a strong command of Office 365, with the ability to troubleshoot a wide range of technical issues confidently and efficiently., * Support the London studio with any IT-related tasks while also supporting other locations * Diagnose and resolve service incidents and requests related to software, hardware, MS 365, printers, scanners, telephone systems, and network problems * Help staff with arranging new desktops and laptops * Troubleshoot and maintain network, server and video conference software/hardware * Manage and maintain software such as Office 365, including Exchange Online, SharePoint, and OneDrive and related products * Coordinate the implementation of new IT systems and applications * Ensure that all IT documentation is updated * Support new and existing employees with any IT training and onboarding that is required * Record and manage service requests and incidents using the incident management system * Work closely with the IT Coordinator to communicate updates and set clear service expectations ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)