> Markdown version of [/jobs/ext/1418790-noc-support-operative](https://www.wearedevelopers.com/jobs/ext/1418790-noc-support-operative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Support Operative - **Company:** Freightliner - **Location:** Birmingham, UK - **Salary:** £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Information Technology - **Published:** July 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=8008060be503941e ## About the Role * Must be prepared to work shift patterns across a 24/7 time-period. * Apply a diplomatic and tactful approach to resolving any associated conflict management situations e.g., customers, both internal & external. * Knowledge of TOPS road would be preferred, but not essential. * Demonstrate a strong customer service focus. * Possess a good understanding of company requirements and confidence with regard to associated responsibilities. * Highly organised and able to work to challenging deadlines whilst maintaining compliance. * Proficient in the use of standard industry software including a good working knowledge of Excel. * Good working knowledge of Freightliner Operating Systems. * Ability to work on own initiative and as part of a team together with the ability to problem solve for customers. * Good oral and written communication skills. * Accurate with the input of numerical data Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. ## Description To assist with both internal & external customers of the Vehicle Booking System (VBS), Gate Management system (GMS), Transport Operating System (TOPS), Terminal operating system (IPRO) and general traffic office administration by providing a professional & efficient customer service., * Handling of customer enquiries with regards to help & support in the use of the VBS system. * Provide training for new internal or external users of the VBS system. * VBS exception management, dealing with issues arising from VBS booking pre or during the gate process. * Maintain accurate data within the VBS undertaking account creation & deletion where necessary. * Provide constructive feedback on new functionality & undertake testing within the VBS system before it is made available to the end users. * Gate Management System exception management, dealing with all issues in the GMS for example container or size/type read. * Controlling internal truck access in GMS where VBS bookings are not required. * Handling of COREOR (EDI) exceptions for release & acceptance references. * Maintain accurate data within Fresh Service ticket management system. * Follow step by step diagnostics. * Implementing back up processes when applicable. * Perform general traffic office admin duties when required. * Visually check containers and ensure dangerous and hazardous goods are declared and properly labelled. * Input data to the relevant operational computer systems (TOPS, IPRO ETC) so that container movement records & container storage records are kept accurate and up to date. Utilise the systems functionality to plan rail container movements. * Providing first line support for IPRO (Main operating system) for terminal operatives. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)