> Markdown version of [/jobs/ext/1419113-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/1419113-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - **Company:** Forterra - **Location:** Arlington, VA, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Bash Shell, Software Debugging, Linux, IT Management, Linux System Administration, Package Management Systems, Windows PowerShell, Scripting, Juniper, Palo Alto Networks, Cisco, User Administration, Servicenow - **Published:** July 24, 2026 - **Apply:** https://www.disabledperson.com/jobs/73831444-it-service-desk-technician ## About the Role * 3+ years in an IT Service Desk or technical support role * Proficiency with Linux administration and debugging (user management, system logs, networking, package management) * Experience with one or more service management platforms (Jira, ServiceNow, etc.) * Strong scripting or automation experience (PowerShell, Bash, etc.) * Excellent customer service skills and a positive, solutions-driven attitude * Ability to thrive in fast-moving or high-growth environments What We Love to See: * Networking experience (Cisco, Juniper, Palo Alto) * Experience in a start-up or rapid-scale environment * Demonstrated ability to improve processes and contribute to collaborative, high-standards team culture ## Description The Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS and Microsoft 365, along with the ability to troubleshoot independently and automate where possible. You'll serve as a go-to technical resource for issues, contribute to system improvements, and help drive a best-in-class support experience. Ideal candidates bring experience from high-performance environments such as major tech companies or fast-growing startups. As our IT Support Technician, you will be responsible for handling support issues directly and escalating where appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day-to-day activity at Forterra. What you'll do * Provide Tier 1 support across Linux, Windows, and macOS environments * Own support issues and drive them to efficient resolution with strong root-cause analysis * Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency * Support onboarding, access control, and user lifecycle management * Assist with AV setup, endpoint deployment, and hardware troubleshooting * Maintain asset management and operational documentation * Collaborate closely with IT leadership to enhance processes, reliability, and user experience ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)