> Markdown version of [/jobs/ext/1419124-2nd-3rd-line-support-engineer-in-richmond](https://www.wearedevelopers.com/jobs/ext/1419124-2nd-3rd-line-support-engineer-in-richmond). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 2nd/3rd Line Support Engineer in Richmond

- **Company:** Energy Jobline
- **Location:** Richmond, VA, United States
- **Salary:** $38,000.0 - $40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics, Power BI, Microsoft SharePoint, Office365, Firewalls (Computer Science), Fortinet
- **Published:** July 24, 2026
- **Apply:** https://www.energyjobline.com/job/2nd-3rd-line-support-engineer-richmond-30732622

## About the Role

* Experience in a 2nd line role within an MSP
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 * Strong knowledge of Microsoft 365, Windows environments, and basic networking
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 * Exposure to firewalls (FortiGate desirable) and MDM solutions
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 * O365 conditional access and SharePoint setup
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 * PowerBI knowledge advantageous
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 * Good communication and organisational skills
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## Description

n
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 * Provide 2nd line support across Microsoft, cloud, and network environments
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 * Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
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 * Assist with cloud administration, updates, and system improvements
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 * Coordinate workloads across engineers and support day-to-day service delivery
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 * Build strong client relationships and deliver excellent customer service
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