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# IT Helpdesk - Client Support Analyst

- **Company:** WAIDENT SUPPORT SOLUTIONS LLC
- **Location:** Naperville, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Computer Literacy, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Virtual Local Area Networks, Firewalls (Computer Science), Information Technology
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba1e69547d2cd761

## About the Role

Overview: We are looking for a Client Support Analyst with hands-on experience supporting business users in a Windows environment. This role is ideal for someone with 2+ years of experience (MSP experience a plus) who enjoys troubleshooting a wide range of technical issues and wants to continue building their skills in a collaborative environment that values shared knowledge and clear escalation over sink-or-swim support., Hands-on experience and proven troubleshooting skills with the following:

 * End-user hardware (including computers and smartphones), operating system, and software-related problems with Microsoft Windows, Office, and other business applications
 * Network and server access problems for end users, * Technology degree or equivalent combination of education and experience
 * Proven success working with computer technology in a business environment

Skills Required:

 * Strong computer literacy including expertise in using and troubleshooting issues for Microsoft Windows and Microsoft Office Suite
 * A proven aptitude for learning new technology and software
 * Proven experience of multitasking in a fast-paced environment
 * Professional demeanor with a strong work ethic and focus on the customer experience
 * Ability to take direction and collaborate well within a team environment
 * Good communication skills, both written (email) and verbal (telephone and in person)
 * Ability to be proactive and establish ownership of special projects
 * WAN, VLAN, firewall, and VPN knowledge is a plus

## Description

* Respond to helpdesk calls and service tickets in a prompt, friendly and solution-oriented manner
 * Maintain accurate and useful documentation in our support tools
 * Image and deploy new computers and associated hardware as needed
 * Monitor and respond to antivirus and malware protection notifications and respond quickly and effectively to possible outbreaks
 * Escalate issues to senior helpdesk or network team members when appropriate
 * Perform special projects as directed by manager, * Report to the Waident office in Naperville 3 days per week/WFH 2 days.
 * Travel to the other Waident offices or client locations in the Chicagoland area is required as needed
 * Work as a part of a team with peers and escalations to help when needed
 * Work-life balance is foundational to our culture. We actively manage workloads to minimize after-hours work outside of scheduled on-call rotation

Reports To: Director of Service Delivery


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