> Markdown version of [/jobs/ext/1419433-helpdesk-level-1-2-contract-position](https://www.wearedevelopers.com/jobs/ext/1419433-helpdesk-level-1-2-contract-position). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Level 1 & 2 (Contract Position) - **Company:** CYBERFIRE IT SOLUTIONS, LLC - **Location:** Lexington, MA, United States (Remote available) - **Salary:** $62,400.0 - $83,200.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Linux, Domain Name System (DNS), Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Windows Servers, Network Administration, Software Tools, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Mobile Os, Software Troubleshooting, Information Technology, Firewall Services Module, Servicenow - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5ac49c4bceb888b7 ## About the Role * Proven experience in technical support or help desk roles with a focus on customer service. * Strong knowledge of computer management principles including hardware troubleshooting and software installation. * Familiarity with IT infrastructure components such as TCP/IP, DNS, GPO, SCCM, and Meraki. * Experience in network administration tasks including firewall configurations and VPN setups. * Proficiency in Microsoft Windows Server environments as well as desktop operating systems (Windows/macOS/Linux). * Excellent communication skills with the ability to explain technical concepts to non-technical users. * Strong analytical skills to diagnose issues effectively and implement solutions promptly. * Knowledge of computer networking concepts including TCP, LAN/WAN configurations is preferred. * Experience with ticketing systems like ServiceNow is a plus. Join our team where you will play a crucial role in maintaining our IT services while enhancing your skills in a supportive environment. * Ability to work independently and manage priorities in a fast-paced environment. ## Description CyberFire IT Solutions, is seeking a Helpdesk Level 1 & 2 Technician to support one of our key clients located in Lexington, MA. This role is ideal for a detail-oriented IT professional with strong helpdesk experience who enjoys working both independently and as part of a team. The technician will provide hands-on support for client staff, managing day-to-day IT needs using the client's Helpdesk system. This position includes a mix of onsite and remote work, offering flexibility while ensuring consistent client support. Will work within a team and take direction from tam leaders and head of Infrastructure. Work Schedule - Remote: 2 days a week *will work with team for the 2 days once candidate has settled in and can work on own., We are seeking a dedicated and knowledgeable Helpdesk Support professional to join our Clients IT team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT-related issues are resolved efficiently and effectively. This role requires strong communication skills, a solid understanding of various operating systems, and the ability to troubleshoot software and hardware problems., * Provide first-line technical support for users experiencing issues with software, hardware, and networking. * Troubleshoot and resolve problems related to Microsoft Office applications, M365 and other software tools used for supporting staff ie VPN, AV. * Manage computer systems and perform routine maintenance on desktops and laptops. * Assist in the configuration and management of basic network infrastructure. *know how to ID a switch, plug in a port to activate it etc * Support users with desktop environments across various operating systems including Windows and possible macOS. * Utilize tools such as ServiceNow, or Jira for ticketing and tracking IT support requests. * Conduct analysis of recurring issues to identify trends and recommend solutions for improvement. * Maintain Active Directory accounts and manage user permissions as needed. * Collaborate with network administration teams to ensure optimal performance of LAN/WAN environments. * Provide guidance on mobile device management and support for mobile operating systems. * Have a good working knowledge of m365 for Level 2 person with continued drive to improve and learn * Team player, always look to help others on team, always reach out to learn how to solve a ticket by engaging the team , look for team members who might have overloaded ticket queues and ask what you can help them with. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)