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# Technical Customer Support Representative

- **Company:** PROFESSIONAL SEARCH INC
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $43,680.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Office, System Testing
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc954d12627449a2

## About the Role

* Proficiency with Windows and Microsoft Office (Mac experience is a plus)
 * Comfort working with software, hardware, and system updates
 * Excellent Customer Service experience required
 * Excellent written and verbal communication skills
 * Strong attention to detail and ability to work independently
 * Patience, empathy, and the ability to explain technical concepts simply
 * Solid time-management and problem-solving abilities
 * Positive, proactive, "go-getter" attitude
 * Team-oriented mindset, * 3-5 years of experience in technical support or training
 * Background in financial or banking environments
 * Strong active-listening skills
 * Leadership or mentoring experience

## Description

Technical Assistance Center Specialist Responsibilities

 * Become an expert in assigned software and hardware platforms
 * Train customers on new systems, tools, and application features
 * Provide live demos and guide users through navigation and functionality
 * Troubleshoot incoming calls, chats, and emails from customers
 * Replicate technical issues to identify root causes and solutions
 * Assist with testing of systems, networks, and hardware when needed
 * Install or support updates to software and hardware
 * Maintain accurate documentation of customer interactions and resolutions
 * Support internal teams through knowledge sharing and peer training
 * Participate in team meetings and complete assigned training
 * Collaborate with management to improve workflows and efficiencies
 * Maintain a professional, supportive, and customer-focused approach at all times


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