> Markdown version of [/jobs/ext/1419523-help-desk-technician-nicholasville-ky](https://www.wearedevelopers.com/jobs/ext/1419523-help-desk-technician-nicholasville-ky). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician (Nicholasville, KY) - **Company:** R.J. Corman - **Location:** Nicholasville, KY, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Issue Tracking Systems, Networking Basics, Productivity Software, Service Pack - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9f331dda4b8e8eeb ## About the Role * Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. * Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. * Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, macOS, etc.), basic networking concepts, and productivity applications. * Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. * Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. * Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. * Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. * Team Player: Collaborative and able to work well in a team-oriented environment. * Ability and willingness to travel required ## Description R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience., * Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. * Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. * Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. * Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. * User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. * System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. * Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. * Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. * Perform other duties as needed., R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company. ## Related Videos - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)