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# Information Technology Technician

- **Company:** Brooklyn Community Services
- **Location:** New York, NY, United States
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Cisco Hardwares, Microsoft Office, Windows Servers, TCP/IP, Backup and Restore, Computer Equipment, Information Technology, Network Server
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a694b80e0f23a409

## About the Role

High school diploma or equivalent required, Associates Degree preferred

Strong interpersonal and customer service skills required.

Experience in Windows environment required.

Proficient with computer hardware and software including (But not limited to) Windows Server 2012, Windows 11, Microsoft Office 2016 and better, TCP/IP, DNS and DHCP servers, VOIP, Backup Systems, Cisco Meraki.

A+ Certification is a plus.

## Description

Work closely with the IT Director on various projects. Troubleshoot and resolve PC hardware/software, printers, and network related problems throughout the agency. This position requires taking the initiative and being able to perform well under the pressure.

Responsibilities:

 * Troubleshoot computer, network & printer problems

 * Assist staff in using computers, network and e-mail

 * Answer & resolve help desk requests in a timely matter

 * Traveling to offices located throughout Brooklyn to resolve issues

 * Perform daily backup and maintenance (as needed) on the servers

 * Update and maintain inventory of hardware & purchases


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