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# Broadcast IT Associate

- **Company:** The Emma Bowen Foundation
- **Location:** Chicago, IL, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Application Packaging, Linux, Microsoft Desktop Optimization Pack, System Center Configuration Manager, Server Virtualization, TCP/IP, Computer Networking Systems, Firewalls (Computer Science), Server Operating Systems & Platforms, Vmware
- **Published:** July 24, 2026
- **Apply:** https://www.emmabowenfoundation.com/application_info

## About the Role

* Effective communication with members of the Technology team and an ability to communicate across the organization at all levels.
 * Applicants must have strong knowledge and experience working with Active Directory, Apple, Linux and Microsoft desktop/server environments, TCP/IP and Cisco Networking, Firewalls, Server Virtualization (VMWare) and SAN infrastructure.
 * In depth experience supporting a broad range of technology such as mobile devices, laptops, desktops, and enterprise class servers.

Preferred Qualifications:

 * Highly organized and capable of monitoring and responding to high volumes of various forms of electronic communication
 * Familiarity with application packaging and deployment with Microsoft SCCM or similar tools.

Required Education:
This position requires a certification or associate's degree in a technical discipline or equivalent work experience in lieu of education.

## Description

WLS-TV's (ABC 7 Chicago) Broadcast IT Associate, located in Chicago, Illinois, will perform an integral role in supporting IT hardware and software for users across all departments, and day-to-day operations in the facility required to deliver our product to the viewers on multiple platforms. Primary responsibilities include:

 * Monitor and respond quickly to incoming requests related to IT issues.
 * Maintain user PCs, including installation, upgrades and configuration as needed.
 * Assist with onboarding of new users.
 * Keep inventory of all equipment, software, and license users.
 * Performing diagnostic tests to help resolve problems
 * Installing computer peripherals, such as video display terminals and USB hubs for end users
 * Tracking, routing and redirecting information about issues to the proper resources
 * Running reports on equipment to note malfunctions
 * Resolving technical issues with local area networks (LAN), wide area networks (WAN) and other systems
 * Training users on computer hardware and software
 * Writing training manuals
 * Following up with customers to make sure their issues are resolved and providing feedback
 * WLS-TV is a 24x7x365 broadcast facility as such, occasional non-regular hours including evenings, weekends and holidays may be required.


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