> Markdown version of [/jobs/ext/1421114-it-deskside-support-smarthands-technician](https://www.wearedevelopers.com/jobs/ext/1421114-it-deskside-support-smarthands-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Deskside Support Smarthands Technician - **Company:** Allied Llc - **Location:** Port Arthur, TX, United States - **Experience:** Expert - **Salary:** $53,539.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, IMac, Backup Devices, Configuration Management Databases, Databases, System Configuration, Data Recovery, Hyper-V, Networking Hardware, Network Troubleshooting, System Center Configuration Manager, Network Connections, Virtualization Technology, Microsoft Deployment Toolkit, Server Monitoring Tools, Break Fix, SolarWinds (Software), Mobile Computing, Vmware - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=354a91f2a109bd9b ## About the Role * Requires minimum 5+ years of related work experience * Knowledge of imaging and network / server monitoring tools (SCCM, MDT, Solarwinds, Meraki, APs) * Knowledge of data backup and recovery tools * Installing, upgrading, and migrating to Windows 10/11 * Deploying Windows 10/11 in large enterprises * Configuring hardware and applications * Configuring network connectivity * Configuring access to resources * Configuring mobile computing * Monitoring and maintaining systems that run Windows 10/11, and Network and Server systems * Experience with virtualization platforms (VMware / Hyper-V). * Experience supporting OT / ICS / industrial environments. * Understanding of OT cybersecurity and IT-OT separation principles. Certifications: * A+ Certification a plus * Network+ Certification a plus ## Description * Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs. * Troubleshoot, diagnose and resolve the tickets (Hard IMAC and break fix) that needs onsite intervention. * Coordinate with higher level remote support teams and Supplier's Service Desk teams for ticket resolution. * Utilize Known Error Database (KEDB) to perform onsite support tasks. * Participate in war rooms for critical incident management when required or at Customer's discretion. * Resolve incidents at end-users' desks when resolution cannot be achieved by remote support. * Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service with OEM. * Provide Smart hands and feet support for audio / video conferencing devices in alignment with the operating model. * Plan, schedule and fulfil all IMAC (Install, Move, Add, Change) requests according to defined processes, approvals. * Request, coordinate and facilitate visits when required for IMAC in alignment with the operating model. * Follow the Customer's requirements and procedures for escorting vendors and guests during facilitation of visits. * Update CMDB records during the IMAC process where appropriate to make sure that added/removed devices and spare parts are reflected properly in the Customer system(s). * Manage use of any manufacturer warranty and technical support to limit repair cost and facilitate incident resolution. * Install and test replacement parts for supported devices. * Schedule supported device installation, Software and Hardware activity with End User at their convenience to minimize disruption. * Coordinate physical move of end user devices within same office (performing physical move of end user devices outside of the office is out of scope). * Manage any end-user Service Requests (e.g., desktop, mobile) which require local interaction at the supported sites. * Desk side assistance for IT devices (laptop, desktop, and mobiles). * Provide loaner device to authorized Customer end users in case of break-fix to continue end users work, utilizing Customer provided List of Authorized Users * Perform soft IMAC, Image loading where this cannot be executed remotely using Customer provided tools. * Inform Customer end user on expected resolution time on for active Incidents in assigned incident queue. * Provide onsite depot support for receiving, shipping, packing, update AMDB / CMDB, apply asset tag, imaging, staging, storing the devices and spare parts at Customer provided facilities. * Keep device levels (pool), installation of pool devices with standard image, personalizing of exchange device, coordination of OEM according Customer requirements. * Consult with Customer prior to and during ordering of new devices. Local Support Tasks for Network and Server Smarthands include, but not limited to the following: * Apply security patches to servers and network appliances per defined schedules. * Install, monitor, and update antivirus software across supported infrastructure. * Perform routine backup operations and verify backup integrity. * Monitor backup job status and escalate failures to internal teams. * Maintain hardware inventory for servers, network gear, and related infrastructure. * Track and manage hardware lifecycle (procurement, deployment, decommissioning) for lifecycles not managed as a project. * Support equipment moves involving servers, switches, or other infrastructure. * Document and submit Management of Change (MoC) tickets for infrastructure changes. * Create incident tickets for untracked or ad hoc work in the ITSM system. * Collaborate with internal teams (e.g., automation, infrastructure, security) on shared tasks. * Support Active Directory integrations (e.g., join domains, basic troubleshooting, file/share permissions). * Monitor system health (CPU, memory, disk, network) and escalate anomalies. * Perform basic server and network troubleshooting (e.g., connectivity, service restarts). * Coordinate with equipment vendors for hardware diagnostics or replacements. * Maintain documentation for recurring tasks, configurations, and escalation paths. * Deskside support services and other duties as required. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)