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# IT Change Management Analyst

- **Company:** AgreeYa Solutions, Inc.
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $75,000.0
- **Contract:** Permanent contract
- **Skills:** IT Management, Release Management, Advanced Reports, Information Technology
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a06421ff6ab855ef

## About the Role

* Bachelor's degree (or equivalent experience) in Information Technology or related field.
 * 3+ years of experience in IT Service Management practices including Change, Incident, and Problem Management.
 * Working knowledge of ITIL-based processes and governance frameworks
 * Documentation, reporting, and communication skills across technical and non-technical teams.

## Description

* Manage and coordinate change management lifecycle activities including planning, review, approval, and communication.
 * Drive improvements across core ITSM practices including Incident, Problem, Change, and Release Management.
 * Facilitate ITSM-related meetings and ensure adherence to documented policies and processes.
 * Support development and maintenance of ITSM documentation including process flows, SOPs, and technical standards.
 * Generate and deliver periodic KPI and SLA reporting to IT leadership and governance bodies.
 * Provide guidance and training to internal teams and stakeholders on ITSM processes and compliance requirements.
 * Manage escalations within owned ITSM practices and provide detailed reporting for audits and risk management.
 * Collaborate with cross-functional teams to identify service improvement opportunities and automation use cases.


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