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# Technology Specialist (Association Wide)

- **Company:** YMCA
- **Location:** Appleton, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Microsoft Outlook, Issue Tracking Systems, Microsoft PowerPoint, Information Technology
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=04d042a0a48e9da1

## About the Role

* Associate's degree or other post-secondary education in Information Technology or Computer Science is preferred.
 * Experience working in information technology or computer science including comparable servers and workstations, preferably in a non-profit setting.
 * Ability to use critical thinking, decision making, and program/project management skills.
 * Ability to work with integrity, discretion, confidentiality, and a professional approach.
 * Strong written and verbal communication skills as well as organizational skills.
 * General administrative skills, including attention to detail, and data accuracy.
 * Ability to relate effectively and deliver outstanding customer service to diverse groups of people from all social and economic segments of the community.
 * Practical intermediate knowledge of Microsoft 365 software, especially Excel, Word, Outlook, and PowerPoint, and ability to quickly learn new software applications.

## Description

The Technology Specialist provides high levels of customer service to all technology end-users at the YMCA of the Fox Cities facilities, develops strong working relationships to increase end-user satisfaction, assists with maintaining the help desk by responding to user support requests, provides technical assistance promptly, and tracks support information., * Document and handle requests using an issue tracking system; prioritize and follow up proactively on open issues.

 * Analyze, diagnose and solve technical issues. Escalate issues when required.
 * Develop and create documentation and support material, contributing to our organizational knowledge base.
 * Provide basic training to end-users on system features.
 * Prepare and stage new equipment for staff.
 * Prepare and update departmental standard operating procedures.
 * Install and setup software as organizational needs change.
 * Update and maintain accurate records of IT equipment.
 * Modify configurations, utilities and software default settings for the workstations.


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