> Markdown version of [/jobs/ext/1421255-end-user-computing-euc-lead](https://www.wearedevelopers.com/jobs/ext/1421255-end-user-computing-euc-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# End User Computing (EUC) Lead

- **Company:** APN Consulting Inc
- **Location:** Nashville, TN, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Audio Video Distribution, Collaborative Software, System Center Configuration Manager, Citrix Systems, User Environment Management, Enterprise Software Applications, Microsoft InTune, Servicenow
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3d5cc0517f5a93ed

## About the Role

· Strong experience in End User Computing , Citrix, AVD, AD environments

· Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications

· Hands-on experience with ITSM tools (ServiceNow)

· Solid understanding of Active Directory, Group Policy,SCCM,Intune and endpoint management

· Strong leadership, communication, and stakeholder management skills

· Ability to manage multiple priorities in a fast-paced onsite environment

Preferred Skills

· Experience with Intune, SCCM, Adaptiva similar endpoint tools

· Exposure to Citrix / AVD / VDI technologies

· Knowledge of ITIL processes (Incident, Problem, Change)

· Experience in managed services or global support models, * High school or equivalent (Required), * End User Computing : 5 years (Required)

 * ITSM tools (ServiceNow): 1 year (Required)
 * Citrix, AVD, AD : 1 year (Preferred)

## Description

The Onsite End User Computing (EUC) Lead is responsible for leading onsite EUC operations, ensuring high-quality end-user support, SLA adherence, and operational excellence. This role combines hands-on technical expertise with team leadership, stakeholder management, and continuous service improvement to deliver a seamless end-user experience., Operational Leadership

· Lead and oversee EUC support operations (L2/L3)

· Ensure SLA, KPI, and customer satisfaction targets are consistently met

· Act as the primary onsite point of contact for EUC-related matters

· Provide VIP and executive support as required

Team Management

· Guide, mentor, and support onsite EUC engineers/analysts

· Perform workload management, shift planning, and task prioritization

· Conduct knowledge sharing, training, and SOP adherence

· Drive performance improvement and ownership within the team

Technical Responsibilities

· Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer's support

· Support Microsoft 365,Active Directory collaboration tools, and enterprise applications

· Troubleshoot complex EUC issues and coordinate escalations with teams and vendors

· Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs

· Ensure compliance with security standards, patching, and endpoint protection

Process & Continuous Improvement

· Review and enhance SOPs, KBs, and operational processes

· Identify service improvement opportunities and risk areas and drive corrective actions

· Ensure accurate ticket documentation and reporting

· Participate in incident management, RCA, and problem management activities

Stakeholder & Vendor Management

· Communicate effectively with business stakeholders and leadership

· Participate in major incident bridges and provide clear updates


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)