> Markdown version of [/jobs/ext/1421277-deputy-it-sdm-phoenix-arizona](https://www.wearedevelopers.com/jobs/ext/1421277-deputy-it-sdm-phoenix-arizona). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deputy IT SDM - Phoenix, Arizona - **Company:** YODA TECHNOLOGIES, LLC - **Location:** Phoenix, AZ, United States - **Experience:** Expert - **Salary:** $96,000.0 - $108,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Collaborative Software, IT Management, Azure Active Directory, Cloud Services, Computer Networking Systems, Office365, Microsoft InTune, Information Technology, Servicenow - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a79161808b6b50b7 ## About the Role Position Summary We are seeking an experienced IT Service Delivery Manager to oversee end-to-end delivery of IT services, ensure operational excellence across multiple technology domains, and manage high-level stakeholder interactions, including senior management and executive leadership. The ideal candidate will have strong service management expertise, excellent communication and escalation-handling capabilities, and a proven track record of driving service improvements in a complex enterprise environment., * Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. * 6 - 9 years of progressive IT & OT (manufacturing) experience, including 5+ years in IT service delivery or IT operations management roles. * Strong experience handling senior management and C-suite stakeholders. * ITIL Foundation certification required (Intermediate or Expert preferred). * Expertise in service management tools such as ServiceNow, Jira, or BMC Remedy. * Strong analytical, organizational, and communication skills. * Demonstrated success in managing global teams and multi-vendor environments., * Experience working in telecom, ISP, cloud, enterprise infrastructure, or managed services environments. * Understanding of modern workplace technologies (M365, Intune, Azure AD, Endpoint Management, collaboration tools). * Familiarity with enterprise networks, cybersecurity operations, and cloud service delivery. * PMP, Lean Six Sigma, or similar certifications. ## Description Service Delivery & Operations Management * Lead and govern day-to-day IT service delivery operations across infrastructure, end-user services, applications, networks, cloud, and security. * Ensure adherence to SLAs, OLAs, KPIs, and ITIL best practices. * Drive incident, problem, and change management processes with a focus on service quality, stability, and continuous improvement. * Oversee vendor performance and ensure compliance with contractual commitments. Stakeholder & Senior Management Engagement * Serve as the primary point of contact for senior management on all service delivery matters. * Manage executive-level communications, status reporting, dashboard reviews, and service performance updates. * Lead governance meetings and service reviews with senior business and IT leadership. * Navigate complex stakeholder expectations; proactively manage escalations with professionalism and authority. People & Team Leadership * Lead and mentor onshore/offshore service delivery teams and ensure alignment with organizational goals. * Coordinate cross-functional teams for critical incident resolution and service enhancements. * Promote a culture of accountability, collaboration, and process discipline. Service Improvement & Strategy * Identify gaps in service performance and implement corrective and preventive actions. * Develop and execute service improvement plans, automation opportunities, and operational optimization initiatives. * Support IT transformation initiatives, technology modernization, and process re-engineering. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)