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# Support and Implementation Manager

- **Company:** Agility Logistics Corp.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Application Portfolio Management, Software as a Service, Power BI, Standard Sql, Systems Integration, Tableau (Software), Qlikview
- **Published:** July 24, 2026
- **Apply:** https://agilitytalent.com/job-postings/support-and-implementation-specialist/

## About the Role

* 4+ years of relevant experience. Preferable working for SaaS companies or one of the big SI
 * Customer service orientation - excellent verbal skills
 * Ability to articulate messages clearly guide of customers
 * Experience in SQL
 * Experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.),
 * Experience in systems integration (Plus)
 * Strong team player but still a self-starter
 * Strong analytical skills
 * Excellent troubleshooter
 * Excellent time management skills
 * Eager to learn with effective self-learning skills
 * Excellent verbal and written communication skills

## Description

About the Role: The Support and Implementation Manager will join the Customer Success team. The position puts you as the front line of the customer technical support - You will be in charge of managing the support work (analyze and prioritize), handle complicated troubleshooting scenarios and escalated tickets., * Serve as a support point of contact for portfolio of customers, handling ongoing requests and trouble tickets.

 * Learn customer technical and business environment that will be relevant to the success of the solution implementation.
 * Track and monitor customer's health - Proactively monitor customer's application and verify overall health and performance of designed solution.
 * New feature implementation - Assist Customer Success Managers in implementing application set up according to design specification
 * Applications expert - Become an expert in all aspects of application portfolio, assisting other company employees in maximizing the abilities of the application.
 * Train the customer on the self-service aspects of the application.


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