> Markdown version of [/jobs/ext/1421832-change-management-consultant](https://www.wearedevelopers.com/jobs/ext/1421832-change-management-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Change Management Consultant - **Company:** Horizontal Talent - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $139,360.0 - $216,320.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Microsoft SharePoint, Build Management, Information Technology, Servicenow - **Published:** July 24, 2026 - **Apply:** https://www.disabledperson.com/jobs/73825790-change-management-consultant ## About the Role * 5+ years of change management experience, including at least 3 years supporting enterprise HR, IT service, or employee experience technology initiatives. * Proven success driving adoption of a new AI, self-service, or conversational tool within a large, distributed workforce. * Experience reaching deskless and non-desk employee groups with practical, low-friction adoption approaches. * Ability to own change strategy independently and execute communications and enablement without relying on separate teams. * Strong working knowledge of enterprise service platforms such as ServiceNow, Moveworks, Aisera, or similar solutions. * Experience applying ADKAR or another structured change framework in a compressed delivery timeline. * Excellent executive communication skills and the ability to draft clear, polished content for leadership audiences. * Comfort managing multiple workstreams, deadlines, and stakeholder expectations in a fast-paced environment. * Bachelor's degree in Business, Human Resources, Communications, Information Technology, or a related field. Preferred Skills * Hands-on experience supporting Moveworks or a similar AI-enabled employee support platform. * Change management certification such as Prosci ADKAR or ACMP. * Background in HR service delivery, HR operations, or employee support processes. * Experience in retail, consumer goods, or other large multi-brand organizations with distributed teams. * Familiarity with Salesforce Marketing Cloud and SharePoint for communications and training distribution. * Experience localizing content for multilingual or global audiences. * Experience partnering with system integrators or vendor teams to review and align deliverables. * A collaborative, adaptable approach with a strong focus on trust-building, adoption, and user experience. ## Description We're looking for a hands-on Change Management Consultant to lead organizational change for a high-visibility employee support transformation centered on AI-powered service delivery. This role will shape the change strategy from the ground up and personally drive communications, training, stakeholder engagement, and adoption across a large, multi-site workforce. Responsibilities * Develop and execute the full change management strategy and plan for a complex enterprise program using a structured methodology such as ADKAR. * Assess stakeholder impacts across process, technology, roles, and audiences to identify change risks and areas of resistance early. * Create and manage end-to-end communications, including messaging strategy, leadership materials, campaign content, and reinforcement communications. * Design and build enablement materials, such as awareness content, role-based quick guides, and adoption nudges for employees and support agents. * Support adoption of AI-driven capabilities by helping users build trust in "search and answer" functionality before broader task automation is introduced. * Build and activate a change champion network across headquarters, stores, distribution centers, and call centers to extend change efforts to hard-to-reach audiences. * Establish readiness activities, launch communications, and hypercare reinforcement to help sustain adoption after go-live. * Track progress, provide status updates, and contribute to program governance in partnership with technical and product leadership. * Sequence communications and change activities carefully across phased releases to avoid audience fatigue and support a smooth rollout. ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Answering the Million Dollar Question: Why did I Break Production?](https://www.wearedevelopers.com/videos/1171-answering-the-million-dollar-question-why-did-i-break-production) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Building Organizations That Can Actually Adapt](https://www.wearedevelopers.com/videos/100316-building-organizations-that-can-actually-adapt) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)