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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** Rundoo, Inc. - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $83,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, Data Analysis, Software Applications, Business Process Management, Spreadsheets, Software as a Service, Cloud Computing, Python (Programming Language), Salesforce.Com, Manual Data Entry, Bug Reporting, Information Technology, Build Tools, Gsuite, Zendesk, GPT - **Published:** July 24, 2026 - **Apply:** https://jobs.ashbyhq.com/rundoo/e7c204c2-e71e-4045-93d6-9983d216d5b5 ## About the Role We care more about aptitude and drive than checking boxes on years of experience. The ideal candidate is smart, hungry to learn, and thrives on solving problems independently., * Exceptional attention to detail - You catch discrepancies others miss, especially when working with numbers and data * Strong independent problem-solver - You can troubleshoot ambiguous issues without constant hand-holding * Excellent written and verbal communication - You can explain complex concepts clearly to non-technical small business owners * Organizational excellence - You can manage multiple priorities, juggle competing tickets, and maintain composure during high-volume periods * Customer-centric mindset - You genuinely enjoy helping people and build positive relationships even when customers are frustrated * Comfort with ambiguity - You can navigate situations without clear answers and figure out solutions through research and creative thinking Valuable Experience (But Not Required) Any of the following backgrounds could set you up for success: * Prior customer support or technical support experience in any industry * Experience with SaaS products or technology companies * Accounting, bookkeeping, or financial reconciliation background * Retail, POS, or small business operations experience * Technical troubleshooting ability with software applications Technical Requirements * Comfortable learning and becoming expert in complex software (our full ERP platform) * Proficient with spreadsheets (Google Sheets/Excel) for data analysis * Strong analytical skills for investigating balance discrepancies and data issues * Able to work during required hours. Bonus Points * Direct familiarity with or experience in paint and hardware, building materials, construction supply, or related industries * Comfortable adapting to a dynamic startup environment where priorities shift and new challenges arise regularly * Proven experience helping customers adopt new workflows or systems (change management) * Experience with Intercom, Zendesk, or similar support platforms ## Description As a Product Support Specialist at Rundoo, you will be the primary point of contact for clients in their time of need. You'll help independent hardware and paint store owners solve problems across our full ERP platform-from POS transaction issues to inventory sync problems, accounting reconciliation, and user training questions. You'll work alongside Robbie and Tim to provide coast-to-coast coverage for our growing client base. This role is ideal for someone who thrives on problem-solving, enjoys helping small business owners succeed, and wants to grow with a fast-paced startup. You'll report to Claire, Manager, Client Success, and collaborate closely with our Client Success and Engineering teams to ensure client needs are met and product improvements are identified. What You'll Do ️ * Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners and their staff * Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation, report generation, and user training questions * Perform data analysis and reconciliation work using spreadsheets to investigate balance discrepancies and help clients understand their numbers * Collaborate with Engineering to communicate customer issues, submit detailed bug reports with reproduction steps, and help troubleshoot technical problems * Leverage AI-assisted tools (Intercom AI, ChatGPT, Claude) to improve response quality, efficiency, and documentation * Partner with Client Success team by escalating at-risk accounts, identifying training needs, and flagging patterns that indicate broader issues * Contribute to knowledge base by documenting solutions, creating help articles in Notion, and improving self-service resources * Maintain metrics including <24hr resolution time for 90%+ of tickets, <5min average first response time, and >80% customer satisfaction, A conversational chat with Amanda to get to know one another, share more about the role, and answer any initial questions you have., We'll reach out to your provided references as a final step before extending an offer. About our founders 1. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 2. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company How we've fundraised We've raised $18m across three rounds: 1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia. 2. A $5m seed led by Caitlin Bolnick Rellas at CRV. 3. An $11m series A led again by Bessemer and CRV., In-Office or Remote 8K-8K Annually Mid level 8K-8K Annually Mid level Cloud * Information Technology * Internet of Things * Software Manage and transform data exports from legacy POS systems, perform accurate manual data entry, and use tools (Salesforce, Google Sheets, Excel) to support client go-lives and ongoing operations. Be available for scheduled shifts, overtime, and on-call support during implementations. Top Skills: Decor FusionGoogle Internal ToolsGoogle SheetsGoogle WorkspaceExcelPoint-Of-Sale SystemsQuickbooksRocksolidSalesforce Rundoo, The Senior Data Scientist will manage end-to-end data science efforts, ensure stakeholder trust through timely analysis, and build systems for reproducibility while collaborating with various teams. Top Skills: Python What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)