> Markdown version of [/jobs/ext/142190-technical-support-engineer-advisor-website](https://www.wearedevelopers.com/jobs/ext/142190-technical-support-engineer-advisor-website). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (Advisor Website) - **Company:** Principal Financial Group - **Location:** Des Moines, IA, United States - **Salary:** $62,000.0 - $74,000.0 - **Contract:** Permanent contract - **Skills:** Web Applications, Information Technology - **Published:** May 24, 2026 - **Apply:** https://www.juju.com/job/00000000g25fog ## About the Role + Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience + Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required + Must be able to maintain a high degree of accuracy and confidentiality + Must have the desire and ability to learn new technology and continuously grow + Ability to work on cross-functional teams and collaborate with both IT and non-IT partners + Must be able to work with people at all levels and demonstrate the ability to understand and embrace change + Some travel may be required, including overnight stays + May be required to provide on-call support Skills That Will Help You Stand Out + Knowledge of insurance and financial services products preferred + Demonstrated leadership abilities preferred + Strong time management skills preferred ## Description We are looking for an Infrastructure Engineer I to join our Advisor Website Services team. You will work closely with business partners on issues related to our Advisor Website and other digital experiences. Working closely with Advisors, staff and other business partners requires excellent communication, analytical, and problem-solving skills. Maintaining high levels of service by assisting business partners cases/calls/requests. Tech aptitude is good but more about organization, strong problem-solving and big picture/conceptual skills, communication and service. + With guidance, learn, understand and support Principal systems and web applications to provide top service to our business partners. Understand how systems integrate with each other. Focus on growing as an engineer, learning existing tools, resources and processes. + Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues. + Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues. + Begin gaining understanding of services team is accountable to maintain. Be eager to provide input to team as working on web and/or data related topics. + Stay current and engaged on industry trends. + Perform other job-related duties of special projects as required. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years. As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure! ## Related Videos - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) ## Related Articles - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How Web Developers Can Prepare For Retirement](https://www.wearedevelopers.com/magazine/75-how-web-developers-can-prepare-for-retirement) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)