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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # WT: HELP DESK MANAGER - 41500051 - **Company:** State of Florida - **Location:** Tallahassee, FL, United States - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, VoIP, Cloud Computing, Cloud Engineering, Collaborative Software, Computer Networks, Distributed Systems, Identity and Access Management, Windows PowerShell, Azure Active Directory, Cloud Services, Software Engineering, Enterprise Software Applications, Storage Devices, Cloud Platform System, Office365, Information Technology - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2c10b3d916e109ec ## About the Role Four (4) years of workstation support experience. A bachelor's degree in an IT related field from an accredited college or university may substitute for the required experience. One (1) year of experience in a team lead or managerial role. Proven experience with infrastructure support, including networking, Azure Active Directory (Entra ID), Microsoft 365 tools, and current operating systems. Experience leading efforts in infrastructure to include networking, Azure Active Directory (Entra ID), and/or Workstation Support. Experience with IT inventory management, identity management, and service quality improvement. Familiarity with cloud services, telephony systems, and remote user support. Proven history of solving hardware and software problems. Demonstrated ability to lead teams, manage projects, and coordinate with vendors and contractors. Willingness and ability to travel extensively across Florida. *** Applicant's must complete all fields in the Candidate Profile. Work history with month and year, hours worked and formal education are required to qualify for this position. Responses to qualifying questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.*** Preferred Knowledge, Skills, and Abilities: Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. Knowledge of security principles and processes. Knowledge of cloud computing and cloud-based infrastructure. Knowledge of current trends and State of Florida initiatives in the area of management information systems. Knowledge of Microsoft PowerShell and the ability to write, modify, and troubleshoot scripts. Strong oral and written communication skills. Strong troubleshooting skills for both hardware and software issues. Proficiency in managing, leading, directing, coordinating, and supervising staff's work. Ability to communicate information technology issues effectively with non-technical users. Ability to maintain an accurate inventory of IT equipment. Ability to manage large scale technology projects. Ability to manage vendors and team members. Ability to lift and move up to 50 pounds. Ability to provide leadership and motivation to IT support staff. ## Description The FGCC is currently seeking an experienced help desk and cloud services manager to lead and manage technical operations within the Office of Information Technology. This position supports statewide distributed computing environments and plays a critical role in cloud administration, enterprise identity management, and end-user technology services. The incumbent will supervise technical staff, ensure reliable service delivery, and directly support FGCC's mission of secure, efficient, and high-quality technological operations. This position reports directly to the Chief Technology Officer (CTO) and will serve as a leader within our agency. The individual in this role will manage all aspects of the workstation support/help desk, including identity management, IT inventory management, and desktop support. Given FGCC's statewide presence, this role requires travel to remote offices. Additionally, the candidate must be capable of lifting and moving up to fifty pounds with or without reasonable accommodation. The duties are as follows: Leading and managing the workstation support/help desk team, ensuring timely and effective support for end users across multiple office sites; Troubleshooting and supporting PCs, network communications, agency applications, and telecommunications systems; Overseeing the operation and maintenance of end-user computing devices, printers, storage devices, mobile devices, and VoIP/collaboration tools; Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and serve as Microsoft 365 global administrator; Directing identity and access management processes across enterprise systems including Microsoft Entra ID (Azure AD); Ensuring alignment between IT services and business objectives through strong stakeholder relationships; Maintaining accurate IT inventory records and ensuring quality management of services with a focus on continuous improvement; Maintaining technical documentation, system images, patching schedules, and IT inventory; Traveling to remote offices across Florida to provide on-site IT support; and Supervising and motivating IT support staff, managing vendors, and overseeing technology projects and budgets. ## Related Videos - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Should Tech Managers Be Developers First? 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