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# IT Support Technician

- **Company:** BRAINY IT SOLUTIONS LLC
- **Location:** Wytheville, VA, United States
- **Salary:** $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, User Environment Management, Wide Area Networks, Wi-Fi Technology, Laptops
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8ad58e513a1339ab

## About the Role

* Desktop Support / End User Computing
 * Active Directory
 * Microsoft 365 & Outlook
 * Hardware & Software Installation
 * LAN/WAN/Wi-Fi Troubleshooting
 * Network Printer Support
 * Asset Management
 * Ticketing Tools
 * Rack & Stack
 * Remote Hands Support
 * Basic Cabling Knowledge
 * Strong Customer Service Skills

## Description

* Provide Desktop Support Level 1 services.
 * Deliver face-to-face customer support.
 * Install and troubleshoot PCs and laptops.
 * Manage Active Directory users and permissions.
 * Install and support hardware and software.
 * Work with ticketing tools and asset management systems.
 * Troubleshoot LAN, WAN, and Wi-Fi issues.
 * Support Microsoft 365 and Outlook environments.
 * Troubleshoot network printers.
 * Provide VIP user support.
 * Perform rack and stack activities and server room support.
 * Deliver remote hands support and basic cabling activities.


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