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# Support Lead - IT Operations

- **Company:** HCL America Inc.
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Salary:** $128,000.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Information Technology Operations
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1919b40c2ae9ac11

## About the Role

Bachelors degree in Logistics, Supply Chain, Business administration, or related field
10+ years of experience in global logistics management, preferably in the entertainment, technology, Data center industry
Strong knowledge of domestic/international shipping, customs clearance, and import/export methods and regulations

Required Skills:
Expertise in the timely delivery of goods via ground/air freight
Proven track record of managing complex, multi-location logistics operations
Experience in live event logistics
Excellent verbal and written communication skills, with ability to work collaboratively across teams
Excellent project management and organizational skills with ability to manage timelines with multi-location logistics operations

## Description

This requirement is for Logistics and Operations Manager in US location., Key roles and responsibilities:
Coordinating transportation and storage of hardware equipment across various countries and regions with various logistical partners
Managing importation/exportation process and customs clearance
Managing the US/EMEA warehouse as well as overseeing warehouse management
Ensure shipments comply with local regulations, customs requirements, and safety protocols
Collaborate with production and pilot teams to ensure logistical timelines
Build and maintain relationships with transportation companies, customs brokers and other event partners to ensure seamless delivery of goods
Assess risks and contingency plans for logistical issues including weather delays and last minute changes to schedule


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