> Markdown version of [/jobs/ext/1422425-it-operations-manager](https://www.wearedevelopers.com/jobs/ext/1422425-it-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** Farm Job Search - **Location:** Enfield, CT, United States - **Experience:** Expert - **Salary:** $120,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software System Penetration Testing, Microsoft Azure, Cloud Computing, Cyber Security, Data Centers, Infrastructure as a Service (IaaS), Identity and Access Management, Information Technology Operations, Knowledge Management, Automation of Marketing, Platform as a Service (PAAS), Systems Integration, User Environment Management, Data Logging, Office365, System Availability, HybridCloud, Information Technology, Cloud Migration, CIS Benchmarks, Marketplace, Legacy Systems - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1f67e8b2c2212ac3 ## About the Role * This position requires a Bachelor's degree. * 8+ years of progressive IT infrastructure, Cloud, End User Computing & Service Delivery Management experience. * Strong hands on experience with Microsoft Azure (IaaS/PaaS) in enterprise and hybrid environments. * Experience supporting on premises data center infrastructure within a regulated or financial services environment preferred. * Experience with M365, O365, Teams, and Azure integrations. * Demonstrated experience leveraging AI technologies-such as automation platforms, predictive analytics, or intelligent assistants-to streamline IT operations, reduce incident volume, enhance monitoring, or support data-driven operational decisions. Ability to identify and implement AI-supported improvements across infrastructure, cloud, and service management functions. * We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion. ## Description Be part of a team focused on enabling the success of Farm Credit East's staff through world class technology support. Farm Credit East's success is built on its ability to leverage technology and staff to provide a high-class customer and employee experience. This position provides staff the support and resources they need to provide the level of service Farm Credit East is known for. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. The value drivers for this role are as follows: * The IT Operations Manager is accountable for the end to end stability, security, and performance of Farm Credit East's enterprise technology environment. This role leads the teams responsible for infrastructure, cloud platforms, end user computing, and IT service management, ensuring that technology operations consistently enable high quality employee and customer experiences across all FCE locations. * The manager drives operational excellence across a multi state footprint, strengthens compliance with regulatory and audit expectations, and ensures that IT services meet the needs of lending, financial services, and advisory operations. This role is a key operational leader who translates strategy into execution, modernizes legacy environments, and builds a resilient, secure, and scalable technology foundation., Enterprise Infrastructure & Cloud Operations * Oversee daily operations of servers, networks, storage, virtualization, and hybrid cloud environments. * Ensure high availability of mission critical systems supporting lending and financial services. * Partner with Infrastructure Manager to modernize legacy systems, improve network resilience, and optimize cloud adoption. * Govern patching, upgrades, lifecycle management, and configuration standards. * Strengthen monitoring, observability, and proactive incident prevention. End User Computing & Field Technology Support * Lead the Technology Support team to deliver consistent, high quality support across all Marketplace locations. * Ensure efficient onboarding, device deployment, asset lifecycle management, and physical security support. * Standardize endpoint configurations, imaging, MDM, and security baselines. * Reduce ticket volume through automation, knowledge management, and root cause elimination IT Service Management (ITSM) & Vendor Performance * Own ITSM processes: incident, problem, change request, Inventory Management and service catalog. * Ensure all technology acquisitions follow Farm Credit East's procurement standards, including adherence to approved purchasing workflows, documentation requirements, and vendor evaluation criteria. * Oversee SLA performance for FPI and all key vendors; ensure transparency and accountability. * Build organization wide reporting on service performance, outages, and compliance exceptions. * Drive cross team coordination to resolve systemic issues and improve service quality Security, Compliance & Risk Management * Partner with Information Security to maintain compliance with FFIEC, SOC, NIST, and internal audit requirements. * Ensure operational controls such as access management, logging, monitoring, and DR/BCP are consistently executed. * Lead operational readiness for audits, penetration tests, and regulatory reviews. * Reduce operational risk through process maturity, automation, and disciplined change management. Vendor & Project Management * Manage relationships with technology vendors, MSPs, and service providers. * Oversee procurement, contract renewals, and performance evaluations. * Lead or support IT projects, including infrastructure modernization, cloud migrations, and system integrations. Knowledge Sharing & Enablement * Serve as a technical mentor and subject matter expert for infrastructure team members. * Partner with learning and development teams to improve staff understanding and effective use of cloud and infrastructure technologies. * Promote best practices, standards, and reusable patterns across the infrastructure environment. Communication and Teamwork Critical to the technology function and success of our staff is clear, concise, and useful verbal and written communication to Association management, staff, and external partners. The incumbent is expected to contribute to a strong team atmosphere by: * Building effective working relationships across technology, business, and vendor teams. * Providing outstanding internal customer service and delivering a consistent, high quality customer experience. * Demonstrating professionalism, ethical behavior, and a positive attitude that contributes to team morale and organizational success. * Actively assisting and mentoring team members through collaboration and knowledge sharing. * Participate in project teams as a technical subject matter expert, providing infrastructure leadership to move initiatives forward. * Support assigned working committees and cross functional initiatives where infrastructure expertise adds value. * Perform other duties as assigned in a timely and effective manner. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [How to Monetize Your APIs](https://www.wearedevelopers.com/videos/749-how-to-monetize-your-apis) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Navigating the AI Wave in DevOps](https://www.wearedevelopers.com/videos/853-navigating-the-ai-wave-in-devops) - [Single Server, Global Reach: Running a Worldwide Marketplace on Bare Metal in a Cloud-Dominated World](https://www.wearedevelopers.com/videos/1206-single-server-global-reach-running-a-worldwide-marketplace-on-bare-metal-in-a-cloud-dominated-world) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)